HR Service Center Associate with German and Dutch (on-site)

Abbott is a global healthcare leader, creating breakthrough science to improve people’s health.

Working at Abbott

• Career development with an international company where you can grow the career you dream of.
• Competitive salaries, bonus potential and excellent package of benefits (sports card, life insurance, private medical care, stock purchase plan, flexible working opportunities and many others).
• A company recognized as a great place to work in dozens of countries around the world and named one of the most admired companies by Fortune.
• A company that is recognized as one of the best big companies to work for and a best place to work for diversity, working mothers, female executives, and scientists.

The Opportunity

For our global Abbott HR Service Center we are currently looking for an ambitious, people‑oriented professional to join our multi‑lingual team in Warsaw as an HR Service Center Associate with fluent German and Dutch. This is an office‑based position requiring regular presence in our Warsaw, Mokotów location.

Purpose of the Role

• This role is empowered to surpass expectations by collaborating, anticipating, driving to resolution and serving with care, compassion and confidence. It utilizes concierge service with efficiency for a targeted scope of requests with a strong focus on operational excellence and delivery to meet high volume demands.
• This role takes ownership of the targeted scope and must drive efficiency and productivity while meeting high volume demands. It is an efficient processor who with guidance and directions can meet the demands of multiple, repetitive HR processes, tasks and inquiries. The role has strong customer service focus while supporting employees and managers in the resolution of their HR matters via supporting tools and processes and by effectively navigating customers toward solutions.

What You’ll Do

• Resolve requests from customers (Abbott employees) through at least two of the four channels: phone, chat, email, and appointment; and in two or more languages, with German and English mandatory fluent, together with Dutch.
• Meet and abide pre‑established schedules, which will respond to the specific needs of the business. The high season takes place between November and March.
• Stay up‑to‑date with the knowledge required for effective performance of the functions, from the entire onboarding process and the subsequent technical and functional trainings.
• Optimally respond to service inquiries and requests with timely, accurate, and professional replies while focusing on selected contact channels or scope of work.
• Resolve or elevate requests based on established resources; partner with other HR service center team members to troubleshoot resolution of all requests. Work with an appropriate sense of urgency and efficiency.
• Identify roadblocks to quality customer service and in Service Center processes or Abbott‑wide practices or policies, and share insights along with possible improvements with management.
• Demonstrate a right attitude toward customer service coupled with good communication skills, accuracy and ability to listen and interpret requests from customers.
• Focus on targeted scope of service with lower complexity and high‑volume work.
• Close focus on productivity, concierge service, operational excellence and time management.
• Ensure delivered cases and applied processes comply with Corporate and Compliance ethical standards.

Required Qualifications and Background

• Bachelor’s degree in Administration, Systems, Communications, Translation and Interpretation or similar.
• Desirable postgraduate or specialization in Human Resources and/or Customer Service.
• Languages: Fluent English, German and Dutch.
• Experience in Human Resources and/or Customer Service through face‑to‑face or virtual channels.
• Managing multi‑channel customer service platforms (phone, email, chat).
• Working with customer management tools, desirable Salesforce.
• User‑level experience in ERP tools/people management software like Workday (desirable).
• Desirable experience in remote communication channels with global teams, in various languages and formats.

Seniority Level

Entry level

Employment Type

Full‑time

Job Function

Human Resources

Industries

Hospitals and Health Care

Abbott is an Equal Opportunity Employer, committed to employee diversity.