Informacje o stanowisku

ZAKRES OBOWIĄZKÓW:
- Executes all EMEA Tier 1 and Tier 2 employee lifecycle change processes and additional EMEA Tier 2 processes, such a Payroll, Benefits, Compensation and leave of absence
- Resolves atypical issues and is likely to act as a resource to others, utilizing knowledge to find the best solution to the employee's query
- Understands trade-offs and when to escalate
- Is a skilled specialist at recognizing and providing solutions to employee questions
- Manages EMEA Workday data and files, ensuring accuracy, completion, and that all are up-to-date
- Reacts quickly to Workday updates and ensures data accuracy
- Provides standard reporting to HR stakeholders and line manager-
- Understands end-to-end processes deeply and can easily assist in all steps of a multiple step process. Supports full region and global processes
- Handles sensitive and/or complex queries
- Has a specialized understanding of programs and EMEA COE processes
- Able to answer EMEA COE type queries, guide line managers and employees to relevant information and escalates if appropriate
- Able to handle complex EMEA COE processes, related to leave of absence
- May help in EMEA COE process design and project support
- Assists with and identifies maintenance of HRS knowledge library including replacement of translated content
- Facilitates knowledge base and multiple HR Systems navigation to resolve assignments requiring considerable judgement for employee and manager queries including Workday and the HR library
- Understands and executes on SLA and KPI's and helps distribute cases
- Provide excellent customer service, high quality resolution and consistent support of standard processes by following documented work instructions and ways of working guidelines. Recommends updates accordingly
- Understands, follows, and executes compliance requirements for reports and tasks for SOX, Employee Data Governance and other policy requirements
- Ensures data accuracy and integrity with all transactions, communications and stakeholder support
- Serves as first point of escalation or direction for operational process questions within the team and helps ensure others are following WOW, SLAs, KPIs etc.
- Expected to participate in leave of absence projects for varying size
- Expected to participate translations, as needed
WYMAGANIA:
- High school diploma/GED required
- 4+ years of related experience, or equivalent experience preferred
- Languages: Polish, English. Any other language is preferrable
- Microsoft office (Word, Excel)
- Clear understanding on how sickness, parental, paternity, maternity, special leave works
- Experience in Workday and managing leave and absence system for various EMEA countries preferrable
- Excellent Attention to details
OFERUJEMY:

Warszawa - Oferty pracy w okolicznych lokalizacjach