Overview

Job Description - HR Senior Process Associate –Senior Process Associate- French-Hybrid Wroclaw (HEA013033)

HR Senior Process Associate –Senior Process Associate- French-Hybrid Wroclaw - HEA013033

Ready to shape the future of work?

At Genpact, we don’t just adapt to change—we drive it. AI and digital innovation are redefining industries, and we’re leading the charge. Genpact’s AI Gigafactory, our industry-first accelerator, is an example of how we’re scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that’s shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions – we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of HR Senior Process Associate –Senior Process Associate- French-Hybrid Wroclaw.

In this role in the HR area, you will deliver high quality, customer-tailored service to employees, always looking for improvements. You will be a good team player capable of solving and consulting on complex queries within hire to retire HR processes.

Responsibilities

• Administer employee life-cycle programs depending on the scope of responsibilities (stream or market based).
• Handle HR inquiries from associates via email, HR cases, Workday transactions or phone/chat when required, in a professional and timely manner ensuring outstanding quality of customer support in oral/written interactions.
• Manage tasks in HR systems (Workday, Service Now).
• Ensure HR policies and processes are followed by all involved parties for the assigned scope as per process agreements (escalate inconsistencies).
• Establish and/or update process documentation (SOP, templates).
• Maintain good relationships with stakeholders.
• Continuously strive for process improvements by identifying gaps and participating in improvement initiatives within own area of responsibility and sharing across the team.
• Recognize root causes of issues, suggest solutions and preventive actions.
• Take responsibility for other co-workers assignments in their absence according to your skills and qualifications (backup).
• Act as a process specialist for other team members by preparing and conducting training sessions if required (cross stream, new joiners, backups).
• Pro-actively share knowledge and expertise with other team members through work shadowing, trainings and coaching to the relevant extent.
• Participate in projects delegated by management with limited or no supervision.
• Work in line with defined Service Level Agreements and accurately use HR systems.
• Complete mandatory trainings and assignments in a timely manner.

Qualifications we seek in you!

Minimum Qualifications / Skills

• Relevant years experience in HR area
• Fluent French (C1 level) and English (min. B2 level)
• Good/Advanced knowledge of MS Office package
• Ability to work with confidential/sensitive data
• Maintains positive and professional attitude and sets an example of such behavior for other team members
• Excellent verbal and written communication skills
• Good problem-solving abilities
• Strong logical thinking skills

Preferred Qualifications/ Skills

• Other European language on B2+ level
• Knowledge of Workday/Service Now
• Previous experience working in Shared Services
• Be a transformation leader – Work at the cutting edge of AI, automation, and digital innovation
• Make an impact – Drive change for global enterprises and solve business challenges that matter
• Accelerate your career – Get hands-on experience, mentorship, and continuous learning opportunities
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness, built on integrity and inclusion, allow your ideas to fuel progress

Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Please be informed the proof of education (including educational certificates) may be requested during the recruitment process. Genpact does not impose any CV format nor do we require you to enclose a photograph to your CV as part of the application process.