HR Process & Systems Support Specialist

Your responsibilities

• Ensure high quality service of global second level support for all modules in SAP SuccessFactors
• Ensure high quality service of the 3rd level support between Sonova and external SAP SuccessFactors support
• Keep training material up-to-date and create new training materials if needed
• Train the HR Community in the use of the system
• Ensure that the SuccessFactors solution is used correctly
• Ensure that the data in the system is up-to-date
• Collaboration at the development of the system and during the implementation of new modules
• Support implementation of releases
• Testing of new modules
• Help to continuously improve the system
• Create and maintain a robust admin guide and adhere to existing procedural guidelines.

Employer requirements

• Bachelor or Master in business administration
• 2+ years professional experience in supporting area
• Experience in the administration of SuccessFactors HRM suite
• Customer orientation, reliability, patience, open-minded, intercultural collaboration
• Up-to-date knowledge about HR information systems
• Ability to work independent, ability to deal with frustration, fast learner, creativity, can-do mentality, joined-up thinking, accuracy, to be proactive
• Proficiency level in English
• MS Office, HR Information systems, interested in IT in general

What employer offers

• Open corporate culture with supportive atmosphere
• Permanent employment and stable working conditions
• High innovation pace and interesting med-tech products
• Cafeteria benefit system covering private medical care, etc.
• Modern office with comfortable working environment
• Onboarding program including close cooperation with your line manager and the team
• Support in further training and development opportunities

• We team up. We grow talent. We collaborate with people of diverse backgrounds to win with the best team in the market place. We guarantee every person equal treatment in regard to employment and opportunity for employment, regardless of a candidate's ethnic or national origin, religion, sexual orientation or marital status, gender, genetic identity, age, disability or any other legally protected status.