HR Operations Specialist – EMEA

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Job Description

UL Solutions is focused on making the world a safer, more secure and sustainable place. As a professional services company, our success is based on the technical expertise of our 15,000 employees across 35+ countries.

In this role, youll be joining a customer‑centric culture, ensuring our employees receive outstanding service and support through our new and growing People Operations team. With a focus on HR service excellence, process improvement, and optimising our technology, youll be joining and helping shape a brand new team to deliver HR operational support.

This position is calling for a dedicated individual who will approach this role with a balance of service excellence, curiosity to learn more, and a desire to ensure employees feel valued and supported. You’ll be empowered to identify inefficiencies, propose solutions, and help implement improvements that enhance the employee experience and operational effectiveness.

This role offers a unique opportunity to gain a comprehensive understanding of a global HR organisation, providing a solid foundation for career growth and enabling you to develop valuable skills and insights that will pave the way for a future in HR.

Responsibilities

• Process and support employee lifecycle transactions, including documentation and system approvals and updates.
• Assist employees with their HR needs and administering HR programmes or policies. Coordination/administration of HR employee‑related tasks.
• Manage and resolve ServiceNow HR service tickets, acting as Tier 2, ensuring timely and effective resolution within established SLA timeframes.
• Maintain and update HR records, ensuring accuracy, compliance, and confidentiality.
• Collaborate with cross‑functional teams to support HR data integrity, audits, and compliance.
• Support audit processes by gathering documentation and ensuring adherence to compliance standards.
• Identify, recommend, and support implementation of process improvements across HR operations, with a focus on automation, simplification, and scalability.
• Contribute to the development of standard operating procedures and documentation to support consistent service delivery.
• Participate in HR system testing.
• Monitor service delivery metrics and use data insights to inform improvements and enhance employee satisfaction.
• Act as a key contributor to regional and global HR projects, supporting transitions, system upgrades, and process redesigns.

Qualifications

• University Degree in HR Administration, Business Administration or a related discipline (or equivalent years of experience) plus generally 1–3 years of Human Resources administration, generalist or HR shared services experience.
• Demonstrated experience in identifying and supporting process improvement initiatives within HR operations.
• Basic analytical skills and knowledge of HR and organisational policies, procedures and processes.
• Great customer service and communication skills with exceptional attention to detail.
• Ability to work independently and collaboratively in a fast‑paced environment.
• Proactive mindset with a focus on continuous improvement and operational excellence.
• Experience in HR administration or operations.
• Comfort working with HR systems and data, with a willingness to learn and apply new technologies and tools.

About Us

A global leader in applied safety science, UL Solutions (NYSE: ULS) transforms safety, security and sustainability challenges into opportunities for customers in more than 110 countries. UL Solutions delivers testing, inspection and certification services, together with software products and advisory offerings, that support our customers’ product innovation and business growth. The UL Mark serves as a recognized symbol of trust in our customers’ products and reflects an unwavering commitment to advancing our safety mission. We help our customers innovate, launch new products and services, navigate global markets and complex supply chains, and grow sustainably and responsibly into the future. Our science is your advantage.