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About the Role

As an HR Representative you will be joining our HR Services Team based in Gdansk, Poland. This is a critical role where you will work as part of a team in offering HR support to both internal and external customers ensuring the delivery of our Service Delivery Objectives. You will work closely with our HR Business Partners, Centres of Excellence, Managers and Employees directly to offer and maintain a high level of customer service throughout each aspect of your role in support of the business and their needs. You adapt to changing priorities and requirements while exercising good judgement based on business need, and identify critical information and respond appropriately.

Key Responsibilities

• Prepare error‑free written communication including e‑mails and letters and, as necessary, escalating to other parties on a number of activities.
• Support employees throughout Onboarding, Employee Life Cycle & Termination processes.
• Action all hires, promotions, transfers, terminations (and any other system related actions) ensuring all authorisation is received prior to processing.
• Respond to enquiries regarding HR policy and procedure in relation to HR Central processes.
• Gather information and record data in HR tools, monitor transaction status of Requests and, as necessary, respond to customer enquiries.
• Interact directly with managers, candidates and other HR staff/COE’s providing support as needed.
• Accept and route requests for assistance through all communication routes into the Team.
• Work directly with customers to resolve recurring or standard problems.
• Work to the team Goals and Objectives of the supporting SLA’s for all work tasks that come into the shared mailbox striving for first class customer support.
• Ensure all HR systems are up to date and accurate per processes updating HR Systems where applicable.

Essential Qualifications

• Working knowledge within an HR support function or business administration function.
• Demonstrated ability to handle multiple tasks simultaneously and work in a fast paced environment.
• Demonstrated history of achieving performance related targets (KPI’s, metrics).
• Computer literacy with Microsoft Office Suite (Excel, Word, Outlook).
• Demonstrated use of Work Supported Systems.
• Fluency in English.

Desired Qualifications

• Bachelor’s degree in a relevant subject.
• Additional language skills would be an advantage (French, Norwegian, German).
• Process Development and Improvement experience.
• HR Systems including Oracle HUB.
• Analytical skills.

What We Offer

• Medical Insurance: fully paid by NOV with flexibility to extend to your family.
• Life and Disability: insurance cover worldwide.
• Retirement: 1.5% employer contribution and 2% employee contribution.
• Multisport: co‑financed sport card.
• MyBenefit platform: flexible benefits system.