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As an HR Shared Service Representative, you will join a committed team focused on revolutionizing our work processes and enhancing the experience of both employees and internal customers. In this role, you will serve as a subject‑matter expert on HR processes, collaborating with various internal teams to address their needs and challenges. You will identify opportunities to automate and streamline operations, quickly gaining an understanding of diverse HR processes to become a proactive thought partner and expert in the field.

Typical Day

• Manage HR inbox & pass on queries that cannot be answered to the relevant local HR colleagues.
• Maintain accurate records of employees on the HR system including any changes to employment terms & advise the relevant departments.
• Manage the full process related to employee lifecycle (hire‑to‑retire) in the region of responsibilities.
• Manage payroll information to ensure accuracy & timeliness of data input.
• Create/update process guides on a regular basis for the region.
• Create standard & ad‑hoc reports as necessary.
• Back up for other regions/countries in scope of HR SSC team.
• Support standardization and automation projects on HR processes across different countries.
• Initiate and implement process changes and automations across HR processes.
• Participate in projects related to improving efficiency and work quality.

Basic Qualifications

• Previous experience in Payroll, HR or Administration.
• Willingness to learn and develop in HR & payroll matters.
• Ability to adapt to a rapidly evolving environment.
• A very good standard of written and spoken English.
• Computer literacy (including Microsoft Office).
• Team player with the ability to build strong peer and interpersonal relationships.
• Ability to manage own workload and balance competing priorities.

Preferred Qualifications

• Shared Services experience would be an advantage.

About Infor

Infor is where ambition meets impact. Join a global community of bold thinkers and innovators where your expertise doesn’t just solve problems—it shapes industries, unlocks opportunities, and creates real‑world impact for billions of people. Infor is a global leader in business cloud software products for companies in industry‑specific markets. Over 60,000 organizations worldwide rely on Infor to help overcome market disruptions and achieve business‑wide digital transformation.

Equal Opportunity Employer

Infor is an Equal Opportunity Employer. We are committed to creating a diverse and inclusive work environment. Infor does not discriminate against candidates or employees because of their sex, race, gender identity, disability, age, sexual orientation, religion, national origin, veteran status, or any other protected status under the law.