In Cyclad we work with top international IT companies in order to boost their potential in delivering outstanding, cutting-edge technologies that shape the world of the future. We are seeking a highly experienced Hosting Service Owner to join a remote development team. This role focuses on managing the global Cloud and Server estate, ensuring operational excellence, cost efficiency, and SLA compliance across the hosting environment. The candidate will collaborate closely with IT Infrastructure leadership, application teams, and third party vendors to deliver a robust, scalable hosting service.
Type of project: IT services
Office location: Poland
Work mode: Remote
Budget: 120-150 pln net/h - b2b
Project length: Long-term
Only candidates with citizenship in the European Union and residence in Poland
Start date: ASAP (depending on candidates availability)
responsibilities :
Manage and oversee global hosting operations, including Cloud and Server environments
Ensure operational performance meets agreed SLA targets and business expectations
Build and maintain strategic relationships with key third-party suppliers
Manage nearshore and offshore teams to deliver consistent hosting services
Oversee third party outsource agreements to ensure quality, reliability, and cost efficiency
Maintain operational expenditure forecasting and support recharge of services to internal customers
Contribute to technical governance and ensure compliance with IT policies, frameworks, and ITIL processes
Attend Change Approval Board meetings to ensure alignment and governance
Develop, maintain,and review internal technical processes and procedures for the hosting service
Support technology rationalization, consolidation, and optimization initiatives across regions
Ensure appropriate technical oversight and governance across Cloud & Server estate
Drive consistency in processes, governance, and tooling across IT operations, application teams, and engineering teams
Oversee service transition to IT operations for any implementations and service delivery execution
Collaborate with architecture and PMO functions to ensure operationally supportable technology with gap analysis on contracts
Lead cost optimization initiatives while maintaining operational stability
Manage IT software and asset management tools used by the hosting service
Advise and guide vendor management during contract renewals, benchmarking, and validation of quotes
Run service reviews in partnership with Vendor Management to ensure SLA compliance and continual service improvement
Own disaster recovery, service availability, and capacity planning for the hosting service
Act as escalation point for hosting service operations
requirements-expected :
Previous experience in IT Operations, with global service delivery exposure
Budgetary experience with commercial awareness, including FinOps and Cloud technology roadmaps
Excellent IT people management skills,with experience managing teams across multiple locations (1-3 direct/indirect reports)
Strong ability to manage relationships with internal IS and business stakeholders
Excellent analytical skills to translate technical details into service language
Engaging, articulate, and able to influence across global IT and business stakeholders
Prepared to work flexible hours and undertake international travel as required
Strong communication skills, both written and oral
offered :
Remote working model
Full-time job agreement based on b2b
Private medical care with dental care (covering 70% of costs) + rehabilitation package. Family package option possible
Multisport card (also for an accompanying person)
Life insurance
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
