Informacje o stanowisku

High Touch Operations Manager with German

Reference Number: 11348

Job Published: 08 April 2024

Form of employment: Contract

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Job Description

HIGH TOUCH OPERATIONS MANAGER (+GERMAN)

B2B 60-80 PLN netto+VAT/h

B2B via Experis



Were looking for a High Touch Operations Manager to lead the delivery of Expert Care services. In this role, youll utilize Operational Assessments to enhance customer operations, provide reactive support, and foster strong relationships with operational teams.



Responsibilities:

• Act as a point of escalation for the customer, keeping them updated throughout the life of their incident and assisting with an analysis of their incident after resolution.
• Coordinate other Expert Care resources (i.e. Asset Manager, Learning Advisor, Technical Consulting Engineers) to maximize availability and increase the customer’s operational efficiency.
• Lead the operational section of the Quarterly Business Review (QBR), building trust, articulating value and providing point of view.
• Build a relationship with customer’s operational team(s).
• Identify need for and assist with delivery of customer training.
• Understand customers business requirements.

Requirements:

• 5+ years related customer support, project management or business experience
• Strong project management, influencing, negotiation, and decision-making skills.
• Ability to work as a team member in a cross-functional environment.
• Excellent presentation and interpersonal skills.
• Knowledge of vertical market business trends and concepts.
• Understanding of pertinent software applications used for reporting and researching.
• Strong technical gap analysis skills and customer satisfaction and customer service gap analysis skills.
• Ability to apply knowledge and formulate customer recommendations.
• Excellent command of English and German.
• Demonstrated ability to excel in the following areas: Customer Service, Conflict Management, Analytical and Trend analysis, Communication/Presentation, Project Management.

Nice to have:

• CCNA or equivalent networking knowledge.
• ITIL Foundation v4 certified.

Our offer:

• B2B contract via Experis
• Hybrid (Candidate must come to the Cracows office twice a month).
• Business travels to Germany, once per quarter.
• MultiSport Plus.
• Life insurance.
• Medicover Premium.
• E-learning platform.

Company Description

We offer recruitment of managers and highly qualified consultants with expertise in IT. Experis is part of ManpowerGroup and has been named one of the worlds most ethical companies.

Location

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The employment agency - Certificate No. 412

Wrocław - Oferty pracy w okolicznych lokalizacjach