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Location: This position is fully remote for candidates located outside of Cracow. For those based in Cracow, a hybrid work model is required, with 2/3 days per week in the office
Salary: 10 000 - 11 000 PLN/month gross (Contract of Employment via Experis) Start Date: ASAP / within 1 month
About the Role:
Join companys Customer Experience (CX) team and be part of a transformative journey! Were reshaping our CX Operating Model to deliver personalized, proactive, and predictive interactions, helping customers maximize the value of their technology investments. You’ll work in a dynamic, customer-centric environment that values simplicity and collaboration. This role is key to building trust and long-term relationships with our customers. You’ll collaborate with cross-functional teams and use data-driven insights to create a seamless customer experience. If youre passionate about innovation, empowerment, and making a difference - this is the place for you!
Minimum Qualifications:
Offer:
Opis Firmy
Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.
Oferujemy rekrutacje menedżerów i wysoko wykwalifikowanych konsultantów z doświadczeniem w branży IT. Experis jest częścią ManpowerGroup i został uznany za jedną z najbardziej etycznych firm na świecie.
Languages
Nice to Have Skills:
Location: This position is fully remote for candidates located outside of Cracow. For those based in Cracow, a hybrid work model is required, with 2/3 days per week in the office
Salary: 10 000 - 11 000 PLN/month gross (Contract of Employment via Experis) Start Date: ASAP / within 1 month
About the Role:
Join companys Customer Experience (CX) team and be part of a transformative journey! Were reshaping our CX Operating Model to deliver personalized, proactive, and predictive interactions, helping customers maximize the value of their technology investments. You’ll work in a dynamic, customer-centric environment that values simplicity and collaboration. This role is key to building trust and long-term relationships with our customers. You’ll collaborate with cross-functional teams and use data-driven insights to create a seamless customer experience. If youre passionate about innovation, empowerment, and making a difference - this is the place for you!
Minimum Qualifications:
Offer:
Opis Firmy
Experis to światowy lider rekrutacji specjalistów i kadry zarządzającej w kluczowych obszarach IT. Z nami znajdziesz konkurencyjne oferty zatrudnienia oraz ciekawe projekty IT skierowane zarówno do ekspertów z wieloletnim doświadczeniem, jak i osób, które dopiero zaczynają swoją przygodę w branży IT.
Oferujemy rekrutacje menedżerów i wysoko wykwalifikowanych konsultantów z doświadczeniem w branży IT. Experis jest częścią ManpowerGroup i został uznany za jedną z najbardziej etycznych firm na świecie.
,[Act as the main point of contact for customers regarding support-related questions , Manage and follow up on critical incidents affecting customer networks , Support the Expert Care program for major accounts , Use internal tools to monitor and resolve customer service requests , Coordinate with internal teams to ensure timely problem resolution , Maintain strong customer relationships through email, phone, chat, and video conferencing , Organize and participate in root cause analysis upon customer request , Lead regular customer meetings (weekly and quarterly) , Participate in high-severity incident troubleshooting sessions and communicate updates to customer management , Conduct weekly case reviews and track incident KPIs and SLAs Requirements: Networking, Cisco, CCNA, ITIL Additionally: Sport Subscription, Private healthcare, Remote work, Life & group insurance.