Informacje o stanowisku

Who we're looking for?

Your skills

• At least 2 years of experience in Service coordination or 1 year in Incidents Management
• Familiarity with ServiceNow, at least to a usable degree, knowledge of reporting modules is welcome
• Intermediate knowledge of Excel, mainly data editing and pivot tables
• Knowledge of ITIL, especially Incident Management (request, problem, change, and knowledge management are helpful to work freely with other teams)
• Professional nomenclature appropriate to ITIL issues and inter-corporate collaboration
• Experience in vendor management - require vendors to follow incident policies and contracted SLAs
• Result-oriented team player and good motivator with business sense and understanding of commercial urgency
• Fluent in English, both written and spoken

Optional

• ITIL foundation or greater certification would be preferred

Częstochowa - Oferty pracy w okolicznych lokalizacjach