Informacje o stanowisku

The IT company Andersen invites an experienced Helpdesk Engineer to join its team for working with a company from the UK.

The customer is a UK-based next-generation integrated global payment ecosystem with the clear mission to change how money is moved around the world. The company currently supports cross-network operability globally across Mastercard, Visa, China UnionPay and local ACH and payment schemes, providing over 40 payment methods for online SMEs.

The project aims to leverage the customer’s cutting-edge technology and expertise to provide individuals and businesses with fast, secure, and cost-effective payment services across borders.

Responsibilities

• Providing first-level technical support to end-users.
• Diagnosing and troubleshooting hardware and software issues.
• Assisting with software installations and configurations.
• Maintaining detailed records of support requests and interactions.

Requirements

• Experience in relevant fields for 3+ years.
• Strong knowledge of computer hardware and operating systems.
• Excellent customer service and interpersonal skills.
• Proficiency in using remote support tools.
• Familiarity with ITIL principles and best practices.
• Level of English – from Intermediate and above.

Reasons to join us

• Experience in teamwork with leaders in FinTech, Healthcare, Retail, Telecom, and others.
• The opportunity to change the project and/or develop expertise in an interesting business domain.
• Job conditions – you can work both fully remotely and from the office or can choose a hybrid variant.
• Guarantee of professional, financial, and career growth! The company has introduced systems of mentoring and adaptation for each new employee.
• The opportunity to earn additional up to 1,700 EUR per month by participating in the companys activities.
• Access to the corporate training portal, where the entire knowledge base of the company is collected and which is constantly updated.
• Referral program.
• Private health insurance and compensation for sports activities.

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