The Helpdesk Internship is a great opportunity for students of last years studies interested in developing in the field of technical support. If you speak Swedish and want to gain experience in the field of technical support, we cordially invite you to apply and join our team!
responsibilities :
To provide 1st line technical support, answering support queries via phone, email, Chat and Web in Swedish and English.
Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation.
Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable).
requirements-expected :
Fluent communication and writing skills in English and Swedish.
Student of last year of studies.
Education in the IT field is preferable but not a must.
Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
Flexibility within work in shifts as per business requirement.
offered :
Paid, several-month internship program - min. 3 months, 3-5 days a week, with flexible working hours and a possibility to work hybrid from our Gdansk office.
A chance for long-term cooperation - there is an intention to offer you a full-time job.
The opportunity to gain skills, knowledge and experience while working in international teams.
Career development - based on a culture of feedback and constant support from a mentor, a clear path of development from the first day of work and Buddys help in a new workplace.
