Informacje o stanowisku

The Helpdesk Internship is a great opportunity for students of last years studies interested in developing in the field of technical support. If you know one of the languages: German, French, Swedish or Dutch and want to gain experience in the field of technical support, we cordially invite you to apply and join our team!

• Fluent communication and writing skills in English and one of the following languages- German, Swedish, French or Dutch.
• Student of last year of studies.
• Education in the IT field is preferable but not a must.
• Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
• Flexibility within work in shifts as per business requirement.

The Helpdesk Internship is a great opportunity for students of last years studies interested in developing in the field of technical support. If you know one of the languages: German, French, Swedish or Dutch and want to gain experience in the field of technical support, we cordially invite you to apply and join our team!

,[To provide 1st line technical support, answering support queries via phone, email, Chat and Web in specific languages and English., Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access., To maintain a high degree of customer service for all support queries and adhere to all service management principles., Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation., Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable). Requirements:

Praca Gdańsk

Administrator IT Gdańsk

Administrator nieruchomości Gdańsk

Specjalista ds. bezpieczeństwa IT Gdańsk

Gdańsk - Oferty pracy w okolicznych lokalizacjach