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Helpdesk Administrator Internship with German & English
  • Łódź
Helpdesk Administrator Internship with German & English
Łódź, Łódź, Łódź Voivodeship, Polska
WIPRO IT SERVICES POLAND Sp. z o.o.
26. 5. 2025
Informacje o stanowisku

about-project :


  • The Helpdesk Internship is a great opportunity for students of last years studies interested in developing in the field of technical support. If you know one of the languages: German and want to gain experience in the field of technical support, we cordially invite you to apply and join our team!

responsibilities :


  • To provide 1st line technical support, answering support queries via phone, email, Chat and Web in German and English.
  • Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access.
  • To maintain a high degree of customer service for all support queries and adhere to all service management principles.
  • Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation.
  • Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable).

requirements-expected :


  • Fluent communication and writing skills in English and German.
  • Student of last year of studies.
  • Education in the IT field is preferable but not a must.
  • Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
  • Flexibility within work in shifts as per business requirement.

offered :


  • Paid, several-month internship program with flexible work arrangements.
  • A chance for long-term cooperation - there is an intention to offer you a full-time job.
  • The opportunity to gain skills, knowledge and experience while working in international teams.
  • A clear path of development from the first day of work and Buddys help in a new workplace.

  • Praca Łódź
  • Administrator nieruchomości Łódź
  • Administrator IT Łódź
  • Łódź - Oferty pracy w okolicznych lokalizacjach


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