The Helpdesk Internship is a great opportunity for students of last years studies interested in developing in the field of technical support. If you know one of the languages: German, French, Swedish or Dutch and want to gain experience in the field of technical support, we cordially invite you to apply and join our team!
responsibilities :
To provide 1st line technical support, answering support queries via phone, email, Chat and Web in German and English.
Analysts will use Cloud Telephony channel with a dual Citrix setup for required client environment access.
To maintain a high degree of customer service for all support queries and adhere to all service management principles.
Identifying the trend of calls /tickets and highlighting it to L2 / TL as applicable for outage confirmation.
Creating child tickets and tagging them with problem a ticket. Callback the user and confirm resolution (wherever applicable).
requirements-expected :
Fluent communication and writing skills in English and German.
Student of last year of studies.
Education in the IT field is preferable but not a must.
Excellent analytical and communication skills, with the ability to manage tasks independently, proactively, and assertively, along with a commitment to teamwork and adaptability to new situations and deadlines.
Flexibility within work in shifts as per business requirement.
offered :
Paid, several-month internship program - min. 3 months, 3-5 days a week, with flexible working hours and a possibility to work hybrid from our Gdansk office.
A chance for long-term cooperation - there is an intention to offer you a full-time job.
The opportunity to gain skills, knowledge and experience while working in international teams.
Career development - based on a culture of feedback and constant support from a mentor, a clear path of development from the first day of work and Buddys help in a new workplace.
