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Hebrew Speaking Customer Care Associate 1, Warsaw

Client: Foundever

Location: Warsaw, Poland

Job Category: Other

EU work permit required: Yes

Job Reference: 75f44da385e5

Job Views: 18

Posted: 23.01.2025

Expiry Date: 09.03.2025

Job Description:

About Us

Foundever is a global leader in the customer experience (CX) industry. With 170,000 associates across the globe, we’re the team behind the best experiences for +750 of the world’s leading and digital-first brands. Our innovative CX solutions, technology, and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.

Our office in Sofia is based in the city center and employs more than 800 people, supporting 32 languages all around the world. For our campaigns, we are looking for positive and enthusiastic Hebrew Speaking Customer Care Associates.

The role:

1. Taking control of situations and thinking on your feet to make smart decisions in order to resolve customer telephone, email, or chat contacts.
2. Understanding customer’s needs to deliver the best solution for each of them in line with our key performance indicators.
3. Working independently to find information to exceed customers’ expectations and educate them on how to self-serve on the client’s website and mobile app.
4. Navigating multiple systems simultaneously to update e-records promptly and accurately.
5. Proactively providing support and assistance to colleagues and working together as a team to provide feedback and suggestions to help the company grow & retain its customer base.
6. Maintaining confidentiality in receiving and recording payments and reporting any discrepancies regarding information or system faults in line with operational procedure.

The candidate:

1. Has a very good level of Hebrew language - at least level C1 .
2. Has a good command of both spoken and written English - C1.
3. Experience in a contact center or customer-facing role is beneficial.
4. Is able to maintain composure when interacting with a diverse range of telephone callers who can become difficult or distressed.
5. Can adapt quickly to changes in products, processes, and technology.
6. Has a proven track record of excellent attendance and time-keeping.
7. Has excellent MS Office Professional skills.

We offer:

1. Competitive remuneration scheme.
2. Social package including: additional healthcare insurance, gift vouchers, sport card discount, social team activities.
3. Working schedule: Monday - Sunday 24/7 support - flexible working schedule.
4. To join a young and dynamic team in a multinational environment.
5. Opportunities for long-term professional career.
6. Entitlement to company internal training and development according to global standards.
7. Friendly and accessible office location.
8. Full-time employment (open for part-time options).

If you are interested, we will be glad to receive your application.

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