Informacje o stanowisku

Healthcare Customer Service Specialist with Spanish, Portuguese and English

Cross Border Talents has been connecting top talent with global opportunities since 2014. Were excited to invite you to explore a rewarding role with us as a Customer Service Specialist for a client located in Szczecin, Poland.

The indicated levels of proficiency should be both for speaking and for writing.

Type: Full-Time

Working Hours: Monday to Friday, Day Shifts (8:00-19:00), with every second Saturday as a working day.

As a Customer Service Specialist with Fluent Spanish & Portuguese and English B2, you will be the first point of contact for clients, responding to inquiries and resolving issues related to pharmaceutical products via telephone, email, and chat. You will play a crucial role in bridging the gap between customers healthcare needs and the solutions our clients offer.

Key Responsibilities:

• Provide expert consultation and support to customers on pharmaceutical products.
• Manage and resolve customer inquiries efficiently, ensuring a high level of satisfaction.
• Build and maintain strong customer relationships through effective communication.
• Contribute to the success of top healthcare brands by delivering exceptional service.

Qualifications:

• Educational Background: Bachelors or Masters degree in Pharmacy, Chemistry, Biology, Biotechnology, Science, or a related field (a MUST).
• EU member state passport, a valid residence permit for Poland or student visa.
• Strong organizational and time management skills.
• Self-motivated, with the ability to multitask and tackle new challenges.
• Passionate about healthcare and eager to deepen your knowledge in the medical field.

Professional Growth:

Starts with a comprehensive 2-week training program followed by ongoing learning opportunities. Youll have a dedicated Training Buddy to guide you, ensuring your continuous development in a supportive and international work environment.

Compensation and Benefits:

- Base Salary: from 8500 to 10200 PLN (higher salary in case of possessing pharmaceutical qualifications) gross per month.

- Private Medical Care with Luxmed Group.

- Group Insurance Program.

- Sports and Leisure Program.

- Social Activities, Events, and Celebrations.

- MyBenefit Cafeteria (vouchers for shopping, meals, entertainment tickets, and more).

Contract Type:

- Initial contract for a 3-month probation period.

- Extension options: 1 year, 18 months, or a permanent contract based on performance.

Relocation Support: Flight ticket costs and real estate agency fees are covered by the hiring company (accommodation not provided).

Szczecin - Oferty pracy w okolicznych lokalizacjach