• The role is based in Wrocław, with a city-centre office and a hybrid working.
• Proven experience building an SSC/GBS from scratch.

About Our Client

Our Client is a European organization making a new investment in Poland and establishing its first SSC/GBS globally. This is a true greenfield setup - meaning you will have real influence over how the center is designed, how it operates, and how it grows, while working closely with international stakeholders.

Job Description

• Take full ownership of the SSC/GBS setup and ramp-up, including scope, launch plan, milestones, budget and success metrics.
• Define the target operating model: governance, service catalogue, roles & responsibilities, escalation paths, and decision-making cadence.
• Build and lead the initial leadership structure and core teams; create a clear hiring plan and ensure strong onboarding and early capability building.
• Drive end-to-end transitions/knowledge transfer: planning, readiness checks, documentation standards, and "go-live" criteria.
• Establish service performance management (SLAs/OLAs, KPIs, quality measures), and implement a rhythm for reporting and continuous improvement.
• Create and embed key controls and compliance practices expected in SSC/GBS environments (process controls, risk management, audit readiness).
• Partner with global and local stakeholders across functions, ensuring alignment and strong day-to-day cooperation.
• Build a culture of accountability, improvement and customer orientation - so the center becomes trusted, not just "another inbox."
• Identify opportunities to standardize, automate and simplify processes as the operation matures (tools, workflows, productivity improvements).
• Support decisions on future expansion: additional scope, new services, team growth plan, and capability roadmap.

The Successful Applicant

• Demonstrated experience building an SSC/GBS from zero (greenfield setup) - not only joining an existing, mature center.
• Strong preference for candidates who have launched the first SSC/GBS in a company, where governance and standards had to be created from scratch.
• Solid understanding of shared services mechanics: operating models, transitions, service management, stakeholder governance, and performance frameworks.
• Senior-level leadership maturity: ability to make decisions, set direction, and communicate clearly with executives and international stakeholders.
• Proven people leadership: hiring strong teams, developing managers, and building structure without overcomplicating things.
• Strong project/change management capability (complex timelines, multiple stakeholders, dependencies, risk management).
• Professional English (used confidently in meetings, written communication, documentation and steering discussions).
• Availability to work in a hybrid model in Wrocław (city-centre office).

Whats on Offer

• Annual bonus
• Car allowance
• Hybrid working model, city-centre Wrocław office
• Private medical care