Join to apply for the Head of Product - Setup Experience role at Text.

At Text, we onboard tens of thousands of customers who handle over 2 billion chats every year. We know how much a great setup experience matters. That’s why we’re looking for someone to own and scale the product strategy for this critical part of the journey.

What You’ll Do:

• Own the Setup Experience strategy, covering both first-time onboarding and ongoing configuration.
• Design AI-first patterns that guide users through setup and agentic workflows.
• Represent Setup Experience in company-wide leadership and planning discussions.
• Define product standards for setup, messaging, sequencing, error handling, and more.
• Connect onboarding decisions to business outcomes like activation, conversion, and retention.
• Partner across teams to influence roadmaps and company direction.
• Uphold rigor in every detail, from default states to loading, error, and success messages.

What We’re Looking For:

• Experience as part of a SaaS leadership team, with 5+ years in product roles and at least 3 years owning growth, onboarding, or activation domains.
• A track record of shipping onboarding flows that turn sign-ups into returning customers.
• Proof that your product decisions directly influenced revenue, retention, or customer success.
• The ability to turn vague feedback like “this feels too hard” into “don’t make me think” flows.
• Experience scaling teams while keeping the quality bar high, without compromising speed.
• A deep care for the tiny details and invisible parts of UX: empty states, defaults, microcopy.
• A hands‑on approach to engaging with new customers and translating their feedback into repeatable product wins.

How we work:

We’re a hybrid team – remote when it makes sense, onsite when it matters most. Once per quarter, your whole team spends 5 working days together at our Wrocław office – a time for focused execution, unblocking work, and driving key outcomes. Our office is open year-round – drop by anytime. We don’t want you to worry about all the basic benefits - like a Multisport card, private health care, or a home office equipment budget. What we really want you to feel and what we believe in is that the real benefits come from the culture we’ve built. With a hybrid work model, unlimited paid days off and sick days policy, an environment focused on outcomes instead of worked hours, and people dedicated to their work, you’ll find a workplace where you can thrive. And here’s the icing on the cake: you’ll have the opportunity to work with the makers behind all Text products: LiveChat, ChatBot, HelpDesk, KnowledgeBase, OpenWidget.

Job Details:

• Seniority level: Director
• Employment type: Contract
• Job function: Product Management
• Industry: Software Development