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Head of IT Centre of Excellence
  • Warsaw
Head of IT Centre of Excellence
Warszawa, Warsaw, Masovian Voivodeship, Polska
Aviva Services Excellence Centre
7. 9. 2024
Informacje o stanowisku

about-project :


  • Would you like to be in charge of shaping the strategic direction and setting long-term goals, align IT Centre of Excellence (CoE) initiatives with Avivas business objectives, driving growth and competitive advantage? Aviva leverage the best experts in the market to bring cutting-edge solutions and insights and ensure stakeholder satisfaction.

responsibilities :


  • Your responsibilities as the Head of IT Centre of Excellence will include:
  • Defining Strategy:
  • Shaping the strategic direction for the IT Function by setting long-term strategic goals in cooperation with Group and Business Unit stakeholders.
  • Leading the delivery of services in various disciplines (IT Infrastructure, Security, Change Data Engineering, DevOps, Salesforce, Digital Mobile, SaaS).
  • Actively building network with focus on building strong relationship with stakeholders in order to propose the best directions and solutions.
  • Delivering services of the best quality and in agreed timelines, monitoring progress and planning corrective actions when required.
  • Growing our IT CoE function in existing and new areas to create resilient team in sustainable way.
  • Keeping track of IT job market and the latest technological trends and their benefits to the organization, analysing market reports, industry researches.
  • Team Management:
  • Leading teams including senior managers (team performance, motivating staff, performance evaluations, training and development programs).
  • Developing and implementing effective recruitment strategies to attract the best IT talent.
  • Promoting organizational values, work culture and career development opportunities, creating a strong employer brand.
  • Project Delivery Accountability:
  • Planning, coordinating and executing projects with the Centre of Excellence monitoring project progress and reporting outcomes to stakeholders.
  • Innovation and Continuous Improvement:
  • Developing and implementing standards, methodologies and best practices in IT, innovative solutions to enhance operational efficiency.
  • Monitoring market trends and competitors to ensure the Centre of Excellence remains at the forefront of technological innovation.
  • Budget Management:
  • Developing and managing IT CoE budget, incl. cost control and expenditure optimization, enabling CoE to achieve their cost and process target.
  • Communication and Reporting:
  • Regularly communicating with stakeholders about CoE progress, achievements, and challenges - preparing reports and presentations for senior management summarizing the CoEs impact and results.
  • Leading stakeholders’ communication plan realisation (to maintain the plan and schedule for own activities but also other team members) - writing compelling stories and designing learning pathways to bring ASEC awareness to life in the Group in an engaging and meaningful way.

requirements-expected :


  • Minimum 8 – 10 years relevant leadership experience including building sustainable and resilient large IT teams, with shown success in leading people as well as owning implementation of organisational strategy
  • Experience working in a Centre of Excellence or similar structures (SSC/GBS/BPO), understanding their specifics and requirements.
  • Experience in working in an international environment and leading geographically dispersed teams.
  • Stakeholder and change management skills, ability to effectively introduce and lead changes, and guiding teams in adapting to new technologies and processes.
  • Understanding of business processes and modern IT technologies, with the ability to convey technical and business information.
  • Project and risk management skills.

offered :


  • Contract of employment
  • Performance Bonus
  • Private medical care (ENEL-MED)
  • Emotional support consultations
  • Cafeteria system of benefits (e.g. MultiSport card)
  • Additional parent privileges:
  • baby leave – 6 weeks leave for second parent
  • shortened working time after parental leave
  • Employer-funded group insurance
  • Employee Shares Plan
  • Extra day off for birthday
  • Paid time off to volunteer
  • Additional leave acquired over the years in the company (even 5 days more in a year)
  • Wellbeing Leave - additional two weeks paid leave after 10 years of service
  • Access to the e-learning platforms
  • Internal employee referral program
  • Hybrid working model from Poland with 50% time working from the Warsaw office
  • Attractive office location in Warsaw - Gdański Business Center
  • Additional entitlements for people with disabilities - Work Without Barriers
  • Work environment that promotes diversity - Diversity Charter

benefits :


  • sharing the costs of sports activities
  • private medical care
  • sharing the costs of foreign language classes
  • sharing the costs of professional training & courses
  • life insurance
  • remote work opportunities
  • flexible working time
  • integration events
  • corporate car available for private use
  • saving & investment scheme
  • birthday celebration
  • extra leave

  • Praca Warszawa
  • Administrator IT Warszawa
  • Specjalista ds. bezpieczeństwa IT Warszawa
  • Warszawa - Oferty pracy w okolicznych lokalizacjach


    109 770
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