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Head of Invoicing and Cash Processes, Warsaw

Client:

ISS

Location:

Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

791e7ac73955

Job Views:

41

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

ISS connects people and places to make the world work better. Are you ready to connect to a place where you belong? At our corporate facilities or at client sites – together, we make places while transforming businesses into having even more positive impact on societies, the environment, and our people.

ISS has opened new offices in Poland, Warsaw and Gdansk, where you will join the Global Process Owners team. The team aims at global unification of processes that are currently diverse and served by different tools in multiple locations.

Main purpose for the position:

The Head of Invoicing & Cash sets vision, strategy, and performance objectives for the end-to-end process. The role is accountable for the process transformation and alignment towards the global standards, proposes and implements improvements, gathers and applies external best practices, and ensures appropriate stakeholders are part of the planning, design, and implementation process.

Your key responsibilities will be:

• Develop vision, strategy, policy, and objectives for the global process.
• Own the global standards on behalf of the business (process, compliance, controls, technology, data, etc.).
• Drive process transformation and optimization to align to global standards.
• Monitor process effectiveness and efficiency across ISS using KPIs and external benchmarking.
• Drive continuous improvement of the global standard including Year over Year efficiency realization.
• Approve process changes, define functional requirements for system solutions, and co-approve deviations to global standards.
• Support the global management team in implementing a process-driven organization enabling effective and efficient processes and continuous improvement.
• Identify and nurture best practices within the global communities.
• Ensure key design/change is controlled and is approved by the Process Governance Board.

Professional Qualifications:

• 3-6 years of experience with process standardization, implementation of shared service, process optimization, or ERP implementation combined with operational experience.
• Preferably around 10 years of overall experience in the Invoicing and Cash area. It will be considered a plus if the candidate has experience with the whole OtC process from a service provider.
• Proven success in process improvement and a holistic understanding of how to standardize and optimize processes, data, and systems.
• Preferably around 3-5 years of work experience in broad, cross-functional teams from various global locations.

Personal Qualifications:

• Outstanding questioning, listening, and influencing abilities. Effective communicator at all levels, with strong relationship-building skills.
• Excellent written and verbal communication and presentation skills in English.
• Experienced in leading team sessions and workshops, with a talent for coordinating diverse teams to achieve goals.

Reporting line:

Role reports to Head of Global Processes.

Why ISS

Since our founding in 1901, ISS has been a people-first company. We recognize the power of diversity and celebrate the differences that make us unique. When everyone is free to be themselves, everyone benefits. Our people feel safe, respected, represented, and supported as their authentic selves, allowing them to seize opportunities and reach their full potential. We take seriously our obligation to improve lives, make a difference in our communities, and protect our planet — because when we get things right, the world works better. And that is what drives us.

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