About the Company
We are an international medical corporation, providing products and services in the healthcare industry offering life‑saving essential drugs and medical devices for infusion, transfusion and clinical nutrition.
Our Shared Service Center in Wroclaw has existed since August 2014 and brings together accountants working for 16 European markets. There are already 300 of us, but we are still growing and expanding our scope of operations.
Now see what awaits you…
Responsibilities
- Define the roadmap for ServiceNow within GBS, ensuring it supports current and future business needs. Ensure delivery jointly with IT
- Act as the global owner of the ServiceNow platform for all GBS processes
- Build the SNOW capability within GBS, acting as a key enabler and sparring partner to the process owners
- Ensure alignment of ServiceNow usage with enterprise architecture, IT strategy, and GBS objectives
Platform enablement & Process Digitalization
- Partner with process owners to design and digitize processes using ServiceNow workflows. Advise on best practices and options to simplify, standardize and automate processes using SNOW
- Drive automation, self‑service, and user experience improvements through ServiceNow capabilities. Infuse new capabilities into the organization, such as AI/ML features, automation or reporting options
Change & Adoption
- Drive adoption of ServiceNow capabilities across GBS by promoting use cases, delivering training and building a community of key users
- Define and implement metrics to measure adoption, performance and value created, working closely with the process owners and operations
- Oversee change management for platform‑related projects
Stakeholder Management
- Be the owner of all ServiceNow‑related topics within GBS
- Engage with IT, GBS leaders and operations, and process owners to ensure roadmap alignment and delivery
- Communicate platform roadmap, value, and changes clearly to stakeholders
Requirements
- Completed studies (or similar degree) in Business Informatics, Computer Science or Business Administration
- 5+ years of hands‑on experience with ServiceNow
- Proven track record of implementing and scaling ServiceNow across multiple process domains
- Proven track record in delivering complex projects with cross‑functional teams
- Track record in working in a GBS environment
- ServiceNow certifications preferred (e.g. CSA or implementation specialist)
- Deep expertise in ServiceNow platform architecture, modules, and integrations
- Strong ability to translate business needs into scalable ServiceNow solutions
- Ability to work with global, cross‑functional teams in complex stakeholder landscape
- Proven leadership skills to build and manage ServiceNow teams
- Autonomous and solution‑oriented working practices
- Fluent business English
- Intercultural competencies and excellent communication skills
- Willingness to travel within projects
Benefits
- Hybrid working mode: We meet in the office once a week. Commuting to work is not problematic as the office is located in the centre of Wrocław and close to transport hubs.
- The starting time is flexible. Its up to you to decide if you start work at 7 or maybe at 10.
- Holidays in Mallorca, Mazury or at home? We provide our employees with subsidised annual leave.
- Unlimited access to the Legimi S.A. library.
- Training courses funding via Udemy platform.
- MyBenefit platform for gym, climbing wall, vouchers, cinema tickets, etc.
Thank you for sending us your application. We will contact only selected candidates.
Seniority level
Employment type
Job function
- Information Technology and Management
Industries
- Accounting and Pharmaceutical Manufacturing
