Meet Siena

Siena is the first intelligence layer for customer experience. Were creating an operating system of AI agents that learn, remember, and act across every customer touchpoint—from support conversations to shopping experiences to voice and social media interactions.

Siena doesnt just automate support; it powers shopping agents, builds persistent customer memory, generates actionable business insights, and creates empathetic interactions that feel human.

Were transforming how businesses understand and connect with their customers, turning every interaction into intelligence that makes the next one better.

The team

Were a small, distributed team that punches way above our weight. Every person here has outsized impact because weve built leverage into everything we do. This philosophy makes us faster and, frankly, more fun to work with.

If youre excited about building something that doesnt exist yet, keep reading. Were building agents that dont just respond to customers—they remember them, learn from every interaction, and connect experiences across channels.

About the role

As Head of Engineering at Siena youll set technical vision for the first intelligence layer in customer experience—AI pipelines, evals, integrations, multi-agent orchestration. Your job: decide where we build, what we buy, how we scale.

Youre shaping Sienas technical strategy, influencing product direction, building the culture. You operate as peer to product, design, and revenue leadership. And you still prototype with Cursor and Claude Code on weekends because thats who you are.

Were looking for someone whos scaled teams to 30+, stayed deeply technical with AI tools, and thinks in systems while moving at startup speed. You bring infectious energy, high agency, and the rare ability to zoom from board strategy to debugging production in the same conversation.

What youll do

• Set technical roadmap aligned to business goals—make build vs buy decisions at company level
• Double our engineering team over 12-18 months—design team structures, develop leaders, coach and be an example for whats possible with agentic coding
• Stay hands-on with AI tools—write prototypes, review critical PRs, ship experiments, maintain technical credibility
• Operate cross-functionally—partner with product/design/revenue as peer, shape company strategy
• Drive velocity at scale—ship weekly, cut scope based on learning, rally teams through ambiguity
• Build culture that attracts top talent—create momentum through energy, establish practices that scale

What were looking for

• Youve scaled teams to 30+ successfully
• You still code building using AI tools like Cursor, Claude Code, Codex, Lovable, v0
• You have technical depth with AI-native fluency
• Youre comfortable with customers—join enterprise calls, understand their technical pain, earn trust at exec level
• You have high agency—take bets, shape direction proactively
• Youve led teams that shipped regularly at scale
• Youve made technical decisions that shaped company direction
• Youve developed multiple leaders from ICs
• Youve maintained velocity during high growth
• Youve built with relevant technology: conversational AI, event-driven systems, LLM applications, CX platforms, e-commerce, API integrations
• You zoom from strategy to debugging fluidly
• You bring infectious energy, positive culture builder mindset
• You have startup DNA—comfortable with ambiguity, move fast

This isnt a "Head of Engineering who used to be technical" role. This is for the technical leader who shapes engineering culture, sets technical strategy, operates as peer to VP-level leaders, and still codes using AI tools today.

Why Siena?

• Meaningful impact. Your work directly shapes our product and company.
• Globally distributed team working at the bleeding edge of CX and AI.
• Great salary plus the opportunity for equity or stock grants.
• Learning budget. If youre growing, so are we.
• The thrill of building something new. Join us at a stage where your contributions matter most.
• AI-fluency. Make AI your second nature.
• Tackle unsolved problems. We’re redefining how customer experience will look like in the next decades.

Our values

The people who thrive here are curious, customer-obsessed, and take ownership without being asked. They fix problems first and explain later. Theyre direct about feedback—both giving and receiving it—because they care more about getting things right than being polite.

They maintain high standards while moving at startup speed, and they build real relationships with teammates because they know thats how great work gets done. When things get tough, they adapt and keep pushing forward.

Our approach to AI

The people who thrive here treat AI like a natural extension of themselves. Theyve built their own ecosystem of agents - some for research, others for debugging, writing, analysis, or writing code. They know which AI works best for what problem.

Everyone gets premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) plus a quarterly budget for new tools. But the magic happens in how we share knowledge. Demo days where someone shows off a clever workflows. Slack threads about which model handles a specific use case better. Learning from each others AI workflows.

At Siena, we’re not just looking for people who can do a job. We’re looking for people who want to break boundaries, create the future, and reshape industries. If that’s you, we look forward to your application.

Siena provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, genetics, sexual orientation, gender identity, or gender expression. We are committed to a diverse and inclusive workforce and welcome people from all backgrounds, experiences, perspectives, and abilities.