Informacje o stanowisku

Opis stanowiska pracy

Head of Customer Service
Poznań
NR REF.: 1190517

For our Client, a company producing special lubricants, we are looking for a person to hold a Head of Customer Service position.

Key responsibilities:

• Overseeing all Customer Service processes, ensuring the highest quality of service to customers in the most efficient manner (operational efficiency) on behalf of different Business Units and legal entities.
• Directing, motivating, and supervising the Customer Service Specialists to ensure prompt and professional service to customers.
• Creating appropriate solutions for customers and the organisation through strong cooperation and communication with internal Business Partners.
• Overseeing the performance of the Customer Service team (8 people).
• Setting goals with subordinates according to yearly HR processes and monitoring achievement.
• Agreeing on annual objectives (MBOs) containing specific goals and providing full support for target achievement.
• Defining development plans/items for each team member and monitoring implementation.
• Developing, tracking, and reporting key performance measurements to the Matrix Manager CS-CEE and Line Manager.
• Driving ongoing process improvements and organisational development (OPEX).
• Providing reports and assisting with planning tasks alongside the Matrix Manager.
• Ensuring effective and efficient processes and performance.
• Checking, uploading, and archiving vendor invoices; preparing and sending reports: recycling, Intrastat, health and absence report (HSE), training and travel reports.
• Assuming the role of local Support Systems Specialist and member of the Support Systems Network.
• Acting as local Price Officer and member of the Price Management Council.
  

Requirements:

• Sales and customer-oriented attitude.
• Very good English skills (C1) - must have.
• "Lean Sigma" skills at Green Belt level.
• Excellent communication skills.
• Ability to work in a team and as a leader.
• Entrepreneurial and solution-oriented behavior.
• Comprehensive understanding of customer needs (Customer Centricity).
• Strong process orientation and knowledge.
• Strong willingness for personal development.
• Advanced SAP and CRM knowledge, as well as MS-Office, particularly Excel.
• Basic knowledge in logistics and warehouse management.

What our Client offers:

• Basic salary + annual bonus.
• Work in an international environment.
• Laptop, smartphone.
• Benefits: LuxMed “medical package”, “Sport card”.
• Training system, including opportunities abroad.

We kindly inform that we will contact selected Candidates.

Hays Poland sp. z o.o. jest agencją zatrudnienia zarejestrowaną w rejestrze prowadzonym przez Marszałka Województwa Mazowieckiego pod numerem 361.

Praca Poznań

Poznań - Oferty pracy w okolicznych lokalizacjach