Head of Core Operations and Infrastructure

Job ID:32143

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Welcome to Group Technology, where we pride ourselves on engineering solutions and direct Nordea’s transformation by providing a holistic technological view and structured understanding of the bank and its surrounding environment to enable the Customer Vision and the Business Strategy.

About This Opportunity

We are on a lookout for a Technology leader that is well‑versed in executive communication and an engineer with a passion for IT operations. You will join the CTO group and shape the technology strategy for a simplified and future‑proof tech landscape. You will lead a team of experts who design, develop, and operate the services and solutions that enable great customer experiences on our applications and infrastructure technologies. You will work with other service domain leads, product owners, and stakeholders to ensure alignment, quality, and innovation of the IT operations. You will also foster a culture of excellence, agility, and collaboration within your team and across the CTO group.

About Our Team

The Head of IT Operations will lead a team of 300+ people across the Nordics, India and Poland and will be responsible for overseeing the banks IT operations practices to deliver the always‑on services across the bank as well as driving the BizDevSecOps culture across application development and infrastructure platforms. You will play a key role in developing and supporting your team members to reach their aspirations and unleash their full potential.

What You’ll Be Doing

• Be a key member of the Core Technology Leadership team, collaborating closely with Core Technology teams, Architecture, and business stakeholders to secure stability and a great customer experience for Nordea’s users.
• Lead and deliver major modernisation, simplification and automation initiatives over the next years to strengthen and future proof our IT operations landscape.
• Provide group‑wide technology thought leadership, inspiring employees and leaders across the bank to understand and drive the aspired change in IT operations, resilience and security for technology space across technology, people and process.
• Engage in deep discussions with domain experts (appropriately hands‑on) and communicate effectively with senior stakeholders who may have less technical background and drive the transformation while running the bank daily.

Who You’re A Fit

This is the right role for you if you have a track record in leading multi‑skilled teams and managing complex IT projects. You would like to be part of a leading Technology unit for one of Europe’s biggest banks, where our institution thrives on engineering solutions for our customers and colleagues, levering technology to deliver on Nordea´s ambitious strategy. You have a passion for sustainability and are determined to include this in strategy and day‑to‑day decision making. You have solid experience in setting a strategic direction, project execution and would govern the way we work in Technology. You succeed by leading, inspiring, and empowering people to do great!

Your Background and Skills

• Minimum of 10 years experience in IT, with at least 5 years in a Senior Leadership role, preferably in the banking sector.
• Superior interpersonal and stakeholder management skills, being able to navigate and collaborate across the value chain.
• Extensive experience in infrastructure, core operations, engineering practices, with a proven track record in complex IT landscapes.
• Exceptional strategic planning and business acumen, with a broad understanding of trends in the banking industry and technology.
• Keen understanding of latest technologies and practices such as cloud, PaaS, AI, agile and DevOps.
• Strong understanding of core infrastructure technologies that support the app hosting platforms across compute, storage and the dependencies with other service areas within CTO.
• Excellent communication and negotiation skills, with the ability to present technical information in a clear and understandable manner.

As the Leader

• Creating purpose by translating strategy into operational and actionable plans to showcase how we create value for our customers and impact business priorities.
• Empowering people by identifying individual development opportunities to support growth and encourage them to share ideas, concerns and learnings.
• Driving performance by recognising individual contributions and collective victories to maintain a healthy balance through measurable goals and clear priorities for each team member.
• Developing teams by nurturing a dynamic team culture that emphasises trust and respect to ensure that everyone understands their unique value and contribution.
• Fostering inclusion by creating equal opportunity through curiosity about all aspects of diversity in your team to evaluate habits and perspectives on a continuous basis.

What We Offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community. We have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

Next Steps

Submit your application no later than 15/12/2025.

We enable dreams and aspirations for a greater good. We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates. We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges. We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Banking

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