Ericsson is looking for a Head of Integration Services Hub 1 within Service Line (SL) Business and Operations Systems (BOS) as a key leadership role part of BOS Delivery Excellence, responsible for leading the service excellence.
About This Opportunity
The role focuses on services business pre‑sales and oversees integrated delivery models, including System Integration, Application Development & Maintenance, and IT Managed Services.
This position reports to the Head of SL BOS Delivery Excellence for MEMA and will be part of the BOS Delivery Excellence leadership team.
What You Will Do
- Lead BOS service excellence, managing a team of senior services professionals.
- Accountable for services engagement and pre‑sales, including target topline and profitability.
- Align with Solution Area on Services GTM and drive service offering build‑up, presales, and delivery engagements for the EMEA region.
- Secure service delivery readiness through competence planning in line with business and portfolio evolution.
- Act as a senior people manager of your unit and a senior leader across matrixed organization, extending to solution line professionals in other CU BOS, BOS solution lines, and SD/SDU units.
- Adopt, position, and expand integrated service delivery offerings, focusing on customer value realization, delivery efficiency, and adapting to commercial models.
- Champion delivery efficiency initiatives in collaboration with program management, CU BOS SL, and SD/SDU.
- Set individual performance and development goals for members with regular check‑ins.
- Responsible for team dimensioning; and cost‑center responsible to deliver over‑absorption target and required utilization/billability.
- Drive a knowledge‑sharing and asset‑building culture across the community.
- Instill a culture of add‑on sales and customer value maximization.
What You Will Bring
- 12+ years of experience in the telecom industry with a leadership track record in professional services, including system integration, application development & maintenance, and IT managed services.
- Deep understanding of the BOS portfolio, including products and services.
- University degree in ICT/Engineering. A graduate degree such as an MBA is a plus.
- Strong people‑management track record leading senior team members and leaders.
- Deep telecom knowledge, including understanding of telecom networks, OSS & BSS components, and familiarity with Telecom Forum (eTOM, SID, TAM).
- Advanced experience with IT systems and integration.
- OSS and BSS full‑stack integrations and surrounding ecosystems.
- API management & microservice architecture.
- Cloud‑native & platform transformation.
- Data analytics, AI/ML applications in service operations.
- In‑depth knowledge of different SDLC methodologies, including Agile, Waterfall, and DevOps approaches.
- Proven experience with MS IT and ADM‑related frameworks – ITIL, COBIT & SAFe.
- Demonstrated experience leading cross‑functional, highly matrixed, and globally distributed teams.
- Recommended certifications (external): ITIL, Lean Six Sigma, PMP.
- Recommended certifications (internal): MSCOO, ICT PD JS8 GIAP certification.
- Strong consultative, presentation, and communication skills.
- Proven track record delivering results within time‑sensitive and high‑pressure environments.
- Highly proficient collaboration skills.
- Solid ability to communicate effectively at executive levels.
- In‑depth knowledge of running organizational and solution‑level governance.
- Fluent in English; additional languages are a plus.
Note: There are a total of 4 Head of Integration Services Hub vacancies with the same responsibilities and skill requirements.
Why Join Ericsson?
At Ericsson, you’ll have an outstanding opportunity to push the boundaries of what’s possible, build innovative solutions for the world’s toughest challenges, and thrive in a diverse, collaborative environment. Ericsson is proud to be an equal‑opportunity employer and champions diversity and inclusion across all levels.
What Happens Once You Apply?
Discover our typical hiring process by visiting the link provided in the application portal.
Additional Information
- Req ID: 776664
- Seniority level: Not Applicable
- Employment type: Full‑time
- Job function: Other
- Industries: Telecommunications
