Head of Account Management

Warsaw

Nazwa pozycji Head of Account Management

Lokalizacja Warszawa, Warsaw, Masovian Voivodeship, Polska

Firma GR8 Tech

Dodano 13. 11. 2025

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GR8 Tech is a leading B2B provider of iGaming solutions that empowers operators to grow, lead, and win.

We deliver high-impact, full-cycle tech solutions designed to scale. From seamless integration and expert consulting to long-term operational support, our platform powers millions of active players and drives real business growth. Its more than just a product — its the iGaming Platform for Champions, built for those who play to lead.

We know the game and how to take it to the next level. With 1000+ talented professionals on board, we dont just build tech — we build success stories for iGaming operators all over the world.

Our ambition drives us, our people make it real. Join us and be part of building champion-level success!

What Youll Be Driving:

Designing and executing customer lifecycle management framework, including onboarding, satisfaction measuring, upselling, retention, and win-back;
Documenting and tracking customer journeys and touchpoints;
Introducing account segmentation and planning resource allocation;
Developing and running onboarding and account development programs;
Defining and aligning customer success policies and processes;
Implementing customer satisfaction tools and loyalty initiatives;
Managing business reviews and internal SLAs with escalation mechanisms;
Creating sales targets and contributing to revenue planning;
Driving training, internal collaboration, and executive client engagement;
Contributing to general management and cross-functional initiatives.

What Makes You a GR8 Fit:

3+ years of relevant management experience;
Excellent communication skills and high EQ;
Advanced English and Russian proficiency;
Strong focus on execution, attention to detail with proven ability to work under stress and in tight deadlines;
Solid track record in B2B sales, account management and executive roles in gambling, IT, telco, finance, business services;
Exceptional focus on problem solving;
Ability to lead and be an internal Voice of Customer;
Ability to manage diverse international remote teams.

Why Youll Love Working Here:

Benefits Cafeteria

An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it:

Sports – gym, yoga, or any activity to keep you active;
Medical – insurance and wellness services;
Mental health– therapy or coaching support;
Home office – ergonomic furniture, gadgets, and tools;
Languages – courses to improve or learn new skills.

Work-life

Parental support with paid maternity/paternity leave and monthly childcare allowance;
20+ vacation days, unlimited sick leave, and emergency time off;
Remote-first setup with full tech support and coworking compensation;
Regular team events – online, offline, and offsite;
Learning culture with internal courses, career development programs, and real growth opportunities.

Our Culture & Core Values

GR8 Tech culture is how we win. Behind every bold idea and breakthrough is a foundation of trust, ownership, and a growth mindset. We move fast, stay curious, and always keep it real, with open feedback, room to experiment, and a team thats got your back.

FUELLED BY TRUST: were open, honest, and have each others backs;
OWN YOUR GAME: we take initiative and own what we do;
ACCELER8: we move fast, focus smart, and keep it simple;
CHALLENGE ACCEPTED: we grow through challenges and stay curious;
BULLETPROOF: were resilient, ready, and always have a plan.

To keep things efficient, please apply only for roles that closely match your experience.