HCP Engagement Operations Team Lead | Enterprise Managed Services

Join to apply for the HCP Engagement Operations Team Lead | Enterprise Managed Services role at PwC Polska.

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. You can play an important role in supporting and transforming the operations of our domestic and international clients. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting‑edge technological solutions for our customers. Join us in shaping and transforming operations for our clients, as we delve into diverse, complex projects and collaborate closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax, and financial planning & analysis, across various sectors in the region.

We are looking for people with prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs), who want to transition into a back‑office role. This position focuses on leading a team that manages contracts and supports administrative processes for healthcare professionals and stakeholders – without client visits or sales responsibilities.

Your future role

• Lead, mentor and supervise team members in HCP engagement operations.
• Maximize operational effectiveness, optimize workflows, allocate tasks, and monitor progress to meet SLAs.
• Oversee HCP contracting, onboarding, FMV/tiering assessments, and payment processes.
• Ensure that all operational procedures are documented and standardized.
• Drive continuous improvement of processes and efficiency, with a focus on accuracy and adherence to compliance standards.
• Coordinate with cross‑functional teams to support HCP/HCO activities.

Apply if you have

• Bachelor’s degree, preferably in Life Sciences, Business, or related field.
• 5+ years of experience in HCP operations, compliance, or pharmaceutical industry support.
• Prior experience managing a team or leading operational processes.
• Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.).
• Excellent organizational, communication, and stakeholder management skills.
• Proficiency in HCP engagement systems and reporting tools.

By joining us you gain

• Work flexibility – hybrid working model (2 days on site, 3 days remote), flexible start of the day, workation, sabbatical leave.
• Development and upskilling – full support during onboarding, mentoring from experienced colleagues, training sessions, workshops, co‑financed certifications, conversations with native speakers.
• Wide medical and well‑being program – medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice.
• Possibility to create your individual benefits package (e.g., lunch pass, insurance packages, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid birthday day off.
• When you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment process

• Submit your resume.
• Have a short phone conversation with our recruiter.
• Two rounds of interviews.

If you are interested in this position, please send us your CV in English.

For additional questions, contact us at pl_mso_career@pwc.com.

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Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Business Consulting and Services