HCP Engagement Operations Team Lead | Enterprise Managed Services

Enterprise Managed Services (EMS) in PwC Poland is rapidly expanding as part of the Managed Services Operations. We continuously enhance our operations by applying best practices, streamlining processes, and integrating cutting‑edge technological solutions for our customers. Join us in shaping and transforming operations for our domestic and international clients, working across diverse, complex projects and collaborating closely with expert consulting teams to provide comprehensive finance services, including accounting and reporting, tax, and financial planning & analysis, across various sectors in the region.

We’re looking for people who have prior experience working with healthcare professionals (HCPs) or healthcare organizations (HCOs) and want to transition into a back‑office role. This position focuses on leading the engagement team that manages contracts and supports administrative processes for healthcare professionals and stakeholders – without client visits or sales responsibilities.

Responsibilities

• Lead, mentor and supervise team members in HCP engagement operations.
• Maximize operational effectiveness, optimise workflows, allocate tasks, and monitor progress to meet SLAs.
• Oversee HCP contracting, onboarding, FMV/tiering assessments, and payment processes.
• Ensure that all operational procedures are documented and standardised.
• Drive continuous improvement of processes and efficiency, with a focus on accuracy and adherence to compliance standards.
• Coordinate with cross‑functional teams to support HCP/HCO activities.

Qualifications

• Bachelor’s degree, preferably in Life Sciences, Business or a related field.
• 5+ years of experience in HCP operations, compliance or pharmaceutical industry support.
• Prior experience managing a team or leading operational processes.
• Strong understanding of HCP compliance requirements (FMV, Sunshine Act, etc.).
• Excellent organisational, communication and stakeholder management skills.
• Proficiency in HCP engagement systems and reporting tools.

Benefits

• Work flexibility – hybrid model (2 days on‑site, 3 days remote), flexible start of the day, workation, sabbatical leave.
• Development and upskilling – full support during onboarding, mentoring from experienced colleagues, training sessions, workshops, certification co‑financed by PwC and conversations with native speaker.
• Wide medical and well‑being programme – medical care package (incl. physiotherapy, discounts on dental care), coaching, mindfulness sessions, psychological support, education through dedicated webinars and workshops, financial and legal advice.
• Possibility to create your individual benefits package (e.g. lunch pass, insurance, concierge, veterinary package for a pet, massages) and access to a cafeteria – vouchers, discounts on IT equipment and car purchase.
• 3 paid hours for volunteering per month.
• Additional paid Birthday Day off.
• When you start enjoying PwC as much as we do, you may recommend your friend to work with us.

Recruitment Process

• Submit your resume.
• Short phone conversation with our Recruiter.
• Two rounds of interviews.

Application

If you are interested in this position, please send us your CV in English.

For additional questions, contact: pl_mso_career@pwc.com

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Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Management and Manufacturing

Industries

Business Consulting and Services