Job Title

HCP Engagement Coordinator

Location

Krakow, Poland

Company Overview

Galderma is the emerging pure‑play dermatology category leader, present in approximately 90 countries. We deliver an innovative, science‑based portfolio of premium flagship brands and services that span Injectable Aesthetics, Dermatological Skincare and Therapeutic Dermatology. Since our foundation in 1981, we have focused on the human bodys largest organ—the skin—to meet consumer and patient needs with superior outcomes in partnership with healthcare professionals.

Key Responsibilities

• Coordinate and manage the full lifecycle of HCP engagements, ensuring all activities are handled efficiently, accurately, and in line with internal and external requirements.
• Oversee timely and compliant HCP payments, including invoice validation, issue resolution, and payment tracking using systems such as Coupa / Candex.
• Support the preparation, routing, and monitoring of HCP agreements, ensuring alignment with Legal, Compliance, and Fair Market Value principles.
• Maintain accurate, audit‑ready records within engagement and compliance systems (e.g., MedCompli), ensuring transparency and adherence to internal SOPs.
• Serve as a key point of contact for HCPs, providing clear guidance, proactive communication, and a high‑quality customer experience throughout the engagement journey.
• Partner with cross‑functional stakeholders – including Medical Affairs, Commercial, Compliance, Legal, and Finance – to forecast engagement needs and support operational requirements.
• Contribute to continuous improvement initiatives, identifying opportunities to streamline workflows, enhance the HCP experience, and increase operational efficiency.
• Support reporting activities, KPI tracking, and quarterly business reviews by ensuring complete and accurate data management.

Required Skills & Qualifications

• Bachelor’s degree in Business Administration, Life Sciences, or a related field.
• 3+ years of experience in a coordination, financial operations, customer operations, or similar support role.
• Strong experience with payment processes and invoice handling, including issue resolution with finance or vendors.
• Demonstrated ability to manage multiple stakeholders and prioritize effectively in a global, fast‑paced environment.
• High attention to detail, strong organizational skills, and a proactive, problem‑solving approach.
• Customer‑focused mindset with excellent communication skills.

Preferred Skills

• Experience handling contracts or supporting contract workflows.
• Experience with systems such as Coupa, Candex, MedCompli, Ariba, SAP, Oracle, or related workflow tools.
• Exposure to Medical Affairs, Global Product Strategy, or professional services coordination.
• Understanding of transparency, FMV, or compliance‑related processes (trainable for strong candidates).

What We Offer

• A workplace that embraces diversity & inclusion and values the perspectives of our global customer base.
• Competitive compensation package with bonus structure and comprehensive benefits.
• Hybrid work environment supporting work–life balance.
• Opportunities for continuous learning, skill development, and career progression within a growing global organization.
• A culture that empowers ownership from day one, encourages cross‑functional collaboration, and supports personal and professional growth.

Next Steps

• If your profile is a match, we will invite you for a first virtual conversation with the recruiter.
• The next step will be a virtual discussion with the team.
• The final stage will include an HR interview.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Other

Industries

Pharmaceutical Manufacturing