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Your career opportunity

Global Transformation Business Analysts are at the centre of how Global Transformation shapes, delivers and embeds change working with our delivery partners. They are typically responsible for Requirements Management, Design, Change Management and Implementation Management. Business Analysts work collaboratively with delivery partners and subject matter experts in gathering, translating and clarifying requirements and defining design options. In systems related projects and programmes, the role holder will support Software Delivery and IT Operations with the translation of business requirements and designs into more detailed functional requirements and designs, often representing the voice of the customer in these discussions. The Business Analyst’s Change Management activities span from early change planning and audience analysis; through to designing and delivering change interventions (e.g.communications, training, support, organisation alignment); and tracking and taking actions on change readiness, adoption, and feedback. Business Analysts are also responsible for Implementation Management, including planning, controlling and reporting on implementation of the change ‘product’, focusing on accelerating benefits and minimising risk during deployment. Implementation activities will also include managing implementation readiness and managing the early stages of implementation (e.g. pilot). In reengineering projects, they work closely with the Process Consultants in analysing and re-engineering world class processes. Business Analysts will often lead design workstreams or teams, managing other Global Transformation Analysts, SMEs and resources from our delivery partners.

What you’ll do

• Defines requirements management processes and designs detailed business solutions and structures based on business requirements; challenges business intent in a constructive manner
• Identifies areas of impact on the target operating model and designs activities to mitigate impact
• Manages requirements traceability through design and delivery
• Utilises financial skills to develop a high level business case, considering investment and high level benefit
• Manages the change implementation activities, including business readiness assessment (i.e. avoiding multiple change clashes), implementation pilot (including approach and checklists) and actual implementation (including reporting status and issues)
• Manages the change audience through the commitment curve with communications, training and development
• Supports reengineering of processes, where process is one of the many parts of the change, and provides detailed guidance on process design (considering risk, end-to-end and cost)
• Supports the programme management with impact assessment for change requests on design, scope, time, budget or effort on programme plan and provides accurate estimates for handling new requirements, design changes and scope

What you need to have to succeed in this role

• Good understanding of Global Transformation Business Transformation Frameworks, Agile methodologies and best practice techniques
• Outstanding understanding of HSBC Group structures, processes and objectives
• Very strong knowledge of the external environment - regulatory, political, competitors etc.
• Business analysis, requirements gathering and design techniques
• Change management and implementation management techniques and approaches
• Exposure to business case development and a sound understanding of how design enablers underpin business benefits
• Strong experience of delivering change into different audiences and managing implementation in banking environments (branch, contact centre, trading floor, operations, head office)

What we offer

• Annual performance-based bonus
• Additional bonuses for recognition awards
• Multisport card
• Private medical care
• Life insurance
• One-time reimbursement of home office set-up (up to 800 PLN).
• Corporate parties & events
• CSR initiatives
• Nursery discounts
• Financial support with trainings and education
• Social fund
• Free parking

If your CV meets our criteria, you should expect the following steps in the recruitment process:

• Online behavioural test (for external candidates only)
• Telephone screen (for external candidates only)
• Interview with the hiring manager.

We are looking to hire as soon as possible so don’t wait and apply now!

Youll achieve more when you join HSBC.

We thank all interested candidates for their applications. We reserve the right to contact only selected candidates.

In case you would like to resign from participation in recruitment process or withdraw previously sent to us application, please email us at: krakow.recruitment@hsbc.com

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