Implementation & Configuration: Lead the implementation and customization of the GLPI system to meet companys IT service management needs, including asset tracking, service desk management, and workflow automation.
System Integration: Integrate GLPI with other IT tools and platforms, ensuring seamless data flow and operational efficiency.
Process Improvement: Collaborate with IT and business teams to identify opportunities for process optimization using GLPI, including improving service response times and enhancing asset lifecycle management.
Training & Support: Provide training to internal IT staff and end-users on GLPI functionalities and best practices, ensuring adoption and effective use.
Maintenance & Upgrades: Manage system updates, patches, and ongoing maintenance of the GLPI platform, ensuring security, reliability, and performance.
Reporting & Documentation: Generate and maintain reports on IT assets, service desk performance, and other key metrics. Document all configurations, customizations, and system changes.
Qualifications:
Technical Expertise:
Strong experience with GLPI implementation, configuration, and support.
Experience with ITIL processes and frameworks is a plus.
Experience:
Minimum of 3-5 years of experience in IT service management or related roles.
Proven track record of deploying and managing GLPI or similar ITSM platforms in a corporate environment.
Skills:
Excellent problem-solving abilities and attention to detail.
Strong communication skills, both verbal and written.
Ability to work independently and as part of a team in a fast-paced, dynamic environment.