Key Responsibilities:

• Implementation & Configuration: Lead the implementation and customization of the GLPI system to meet companys IT service management needs, including asset tracking, service desk management, and workflow automation.
• System Integration: Integrate GLPI with other IT tools and platforms, ensuring seamless data flow and operational efficiency.
• Process Improvement: Collaborate with IT and business teams to identify opportunities for process optimization using GLPI, including improving service response times and enhancing asset lifecycle management.
• Training & Support: Provide training to internal IT staff and end-users on GLPI functionalities and best practices, ensuring adoption and effective use.
• Maintenance & Upgrades: Manage system updates, patches, and ongoing maintenance of the GLPI platform, ensuring security, reliability, and performance.
• Reporting & Documentation: Generate and maintain reports on IT assets, service desk performance, and other key metrics. Document all configurations, customizations, and system changes.

Qualifications:

Technical Expertise:

• Strong experience with GLPI implementation, configuration, and support.
• Experience with ITIL processes and frameworks is a plus.

Experience:

• Minimum of 3-5 years of experience in IT service management or related roles.
• Proven track record of deploying and managing GLPI or similar ITSM platforms in a corporate environment.

Skills:

• Excellent problem-solving abilities and attention to detail.
• Strong communication skills, both verbal and written.
• Ability to work independently and as part of a team in a fast-paced, dynamic environment.