Overview

Global User Experience Designer, Senior Analyst at Reckitt. We are looking for a UX professional to support experience design across the global HR Operations Shared Services organization. This individual contributor role helps deliver a consistent, intuitive, and impactful employee experience across HR service lines and digital platforms.

In this role, you will collaborate with global HR, Technology, and Process teams to improve how employees interact with HR services—from onboarding to retirement. You’ll contribute to user research, journey mapping, and design initiatives that enhance usability and engagement across our digital HR ecosystem. This position is ideal for a UX professional with experience in HR transformation or service design, a strong foundation in user-centered design principles, and a desire to grow in a global, cross-functional environment.

Responsibilities

• Support rollout of the global UX vision and strategy across HR Shared Services, aligned to enterprise-wide employee experience objectives.
• Serve as the UX design advisory across all HR operational or other Global Business Services service line processes (e.g., Onboarding, Talent Operations, Rewards, Procurement, Finance, etc.).
• Collaborate closely with HR stakeholders, IT, and operations teams to ensure usability and consistency of the global platforms and processes.
• Support end-to-end service and experience design across all HR interaction channels (e.g., self-service, live support, chatbot, mobile, knowledge portals).
• Create and update personas, journey maps, and process flows to capture the employee experience.
• Co-lead design sprints and cross-functional workshops with IT, GPOs, and Ops leaders to embed UX from ideation to implementation.
• Continuously evaluate and challenge measurement framework, including CSAT, NPS, adoption, friction indicators, and sentiment analysis.
• Conduct usability tests, surveys, and feedback sessions with employees; analyse data to identify pain points and recommend improvements.
• Present insights and design proposals to project teams and Reckitt leadership.
• Support measurement of experience indicators (e.g., CSAT, adoption, friction points) and participate in user testing for major platforms (e.g., ServiceNow, SuccessFactors).
• Collaborate in the preparation of dashboards, reports, and presentations to communicate outcomes.
• Contribute to storytelling and visual content focusing on UX improvements; promote design thinking practices across HR projects.

Qualifications

• 4–6 years of experience in UX, service design, or employee experience roles.
• Experience in a marketing field.
• Hands-on experience with journey mapping, wireframing, prototyping, and usability testing.
• Bachelor’s degree in business, Administration, Marketing, Process design, HR, or a related field.

Preferred Skills

• Strong skills in journey mapping, visual design, web design, wireframing, storyboards, user and process flows, site maps, prototyping, usability testing, and software design (e.g., Illustrator, Figma, Adobe XD, Qualtrics).
• Exposure to HR technology platforms (e.g., ServiceNow, SuccessFactors, Workday).
• Ability to analyse user-generated data and connect insights to design recommendations.
• Comfortable presenting work to stakeholders and incorporating feedback.
• Ability to work in a global environment, understanding different cultures and team perspectives.
• Understand the value creation framework of a shared services operating model to the organization.

Key Capabilities

• Strong problem-solving and design thinking mindset.
• Clear communicator with storytelling skills.
• Collaborative team player with attention to detail.
• Passionate about improving employee experiences and simplifying digital interactions.

What We Offer

We support our people through inclusive culture and programs, parental benefits, an Employee Assistance Program, life insurance, and local-market benefits. Global share plans provide opportunities to participate in Reckitt’s potential future successes. For eligible roles, short-term incentives may be offered based on performance.

Equality: We hire for potential as well as experience and are committed to equal opportunity. All qualified applicants will receive consideration for employment without regard to age, disability, medical condition; race, ethnicity, citizenship, religion, pregnancy, family status, sexual orientation, gender identity, or other protected characteristics.

Additional Information

• Seniority level: Mid-Senior level
• Employment type: Full-time
• Job function: Human Resources
• Industries: Consumer Goods