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Global Service Desk Analyst with German, Warsaw

Client:

Location: Warsaw, Poland

Job Category:

Other

EU work permit required:

Yes

Job Reference:

3067afa4666a

Job Views:

32

Posted:

23.01.2025

Expiry Date:

09.03.2025

Job Description:

Our Opening and Your Responsibilities

In this role you will support METTLER TOLEDO users in Poland, Switzerland, Germany, Holland, France, Spain, and USA in daily IT related issues. You will collaborate with other teams across units around the globe.

• Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries.
• 1st and 2nd level support - troubleshoot and resolve IT related problems from software to hardware, such as Microsoft Windows 10/11 and Microsoft Office 365, laptops, desktops, printers, mobile devices.
• Handle IT support phone calls and tickets within SLA defined.
• Log all phone calls in the Service Desk tool (ServiceNow).
• Take ownership and coordinate with other IT support teams for high priority issues.
• Escalate unresolved tickets to next level support teams.
• Participate in on-call rotation to provide coverage when required.

What You Need to Succeed

Required skills:

• Excellent verbal and written communication skills in German and English are a must.
• Advanced ability to gather, monitor and document data.
• Excellent customer service skills.
• Problem-solving abilities.
• Team orientation with M365: Azure, Exchange, Intune, etc.

Would be a plus:

• Good knowledge of IT Service Desk operations; proficiency with ServiceNow is highly desirable.
• Good understanding of computer systems, mobile devices, and tech products.
• Knowledge and working experience in PC/Laptop troubleshooting and providing end user support.
• Experience in providing IT support in computer, network, and server-related areas.
• Knowledge of: Active Directory Services, MS Exchange, VPN, Network, MS Office suite, Windows 11, Microsoft Office 365.

Our Offer to You

• Contract of employment (umowa o pracę) (we want you to join us for the long run).
• Annual bonus.
• Festive benefits paid in April and December.
• Hybrid work model (3 days a week from home).
• Medical care with the basic dental package.
• Possibility to extend medical care to family members and/or Damian Medical Center.
• Life insurance with possible extension for your family members.
• Medicover Sport card.
• Language courses.
• Paid employee referral program.
• Space for your initiatives, charity & CSR actions, and improvement ideas.
• Supporting your development through a vast training offer.
• Discounts for meals and cosmetics at the Poleczki & Platan Business Park.
• A diverse and inclusive workplace.

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