In this role you will support METTLER TOLEDO users in Poland, Switzerland, Germany, Holland, France, Spain, and USA in daily IT related issues. You will collaborate with other teams across units around the globe.
responsibilities :
Act as a single point of contact for phone calls and tickets from employees concerning IT issues and queries,
1st and 2nd level support- troubleshoot and resolve IT related problems form software to hardware, such as Microsoft Windows 10/11 and Microsoft Office 365, laptops, desktops, printers, mobile devices,
Handle IT support phone calls and tickets within SLA defined,
Log all phone calls in the Service Desk tool (ServiceNow),
Ensure phone queue SLA are met,
Take ownership and coordinate with other IT support teams for high priority issues,
Escalate unresolved tickets to next level support teams,
Participate in on-call rotation to provide coverage when required.
requirements-expected :
Excellent verbal and written communication skills in German and English are a must,
Advanced ability to gather, monitor and document data,
Excellent customer service skills,
Problem- solving abilities,
Team- orientation M365: Azure, Exachnage, Intune etc.
offered :
Contract of employment [umowa o pracę (we want you to join us for the long run :)
Annual bonus,
Festive benefits paid in April and December,
Flexible working hours,
Hybrid work model (3 days a week from home),
Medical care with the basic dental package,
Possibility to extend medical care to family members and/or Damian Medical Center,
Life insurance with possible extension for your family members,
Medicover Sport card,
Language courses,
Paid employee referral program,
Wellbeing activities,
Space for your initiatives, charity & CSR actions, and improvement ideas,
Supporting your development through a vast training offer,
Discounts for meals and cosmetics at the Poleczki & Platan Business Park,
A diverse and inclusive workplace.
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of foreign language classes
sharing the costs of professional training & courses
