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Employer: International sensor company Location: Bielsko-Biała - hybrid work model with approximately one day per week from office and occasional business trips to Zurich (approximately once per quarter) Rate: 9300 - 12000 PLN Cooperation model: Employment of contract Start date: ASAP Recruitment process: 2-3 online interviews Technology stack: Microsoft365, Windows 10/11, Citrix, MS Intune, Active Directory/Entra ID Are you ready to solve IT challenges and help people work better every day? Join our international IT support team as a Global Service Desk Agent — the first point of contact for our colleagues worldwide. You’ll diagnose, guide, and resolve technical issues, ensuring smooth operations across our organization. Your role is: -> Provide first-line IT support for users across different regions and business units; -> Handle incoming requests via portal, phone, or chat in a professional and friendly manner; -> Analyze and troubleshoot software, hardware, and access-related issues; -> Accurately log and document all incidents and requests in the ticketing system; -> Collaborate with second-level teams and partners to resolve more complex cases; -> Maintain high user satisfaction by delivering quality, timely support; -> Support access and user administration via IAM and related tools; -> Continuously develop your technical knowledge and contribute ideas to improve processes. Your skills and experiences: -> Minimum 2 years of experience in IT support or service desk (international environment preferred); -> Good knowledge of Microsoft 365, Windows 10/11, Citrix, MS Intune, and Active Directory / Entra ID; -> Experience using ticketing systems such as Jira Service Management or ServiceNow); -> Familiarity with ITSM processes; ITIL Foundation certification is an advantage; -> Strong customer service orientation and communication skills; -> Analytical mindset and attention to detail; -> Ability to work independently and within a global team; -> Very good English (spoken and written); German or other languages are a plus. Our client offers: -> Sharing the costs of private medical care; -> Sports activities; -> Online Trainings; -> Sharing the costs of life insurance; -> Flexible working time; -> Integration events.