Informacje o stanowisku
Employer: International sensor company
Location: Bielsko-Biała - hybrid work model with approximately two days per month from office and occasional business trips to Zurich (approximately once per quarter)
Rate: 9300 - 12000 PLN
Cooperation model: Employment of contract
Start date: ASAP
Recruitment process: 2-3 online interviews
Technology stack: Microsoft365, Windows 10/11, Citrix, MS Intune, Active Directory/Entra ID
Are you ready to solve IT challenges and help people work better every day?
Join our international IT support team as a Global Service Desk Agent — the first point of contact for our colleagues worldwide. You’ll diagnose, guide, and resolve technical issues, ensuring smooth operations across our organization.
Our client offers:
- Sharing the costs of private medical care;
- Sports activities;
- Online Trainings;
- Sharing the costs of life insurance;
- Flexible working time;
- Integration events.
- Minimum 2 years of experience in IT support or service desk (international environment preferred);
- Good knowledge of Microsoft 365, Windows 10/11, Citrix, MS Intune, and Active Directory / Entra ID;
- Experience using ticketing systems such as Jira Service Management or ServiceNow);
- Familiarity with ITSM processes; ITIL Foundation certification is an advantage;
- Strong customer service orientation and communication skills;
- Analytical mindset and attention to detail;
- Ability to work independently and within a global team;
- Very good English (spoken and written); German or other languages are a plus.
Employer: International sensor company
Location: Bielsko-Biała - hybrid work model with approximately two days per month from office and occasional business trips to Zurich (approximately once per quarter)
Rate: 9300 - 12000 PLN
Cooperation model: Employment of contract
Start date: ASAP
Recruitment process: 2-3 online interviews
Technology stack: Microsoft365, Windows 10/11, Citrix, MS Intune, Active Directory/Entra ID
Are you ready to solve IT challenges and help people work better every day?
Join our international IT support team as a Global Service Desk Agent — the first point of contact for our colleagues worldwide. You’ll diagnose, guide, and resolve technical issues, ensuring smooth operations across our organization.
Our client offers:
- Sharing the costs of private medical care;
- Sports activities;
- Online Trainings;
- Sharing the costs of life insurance;
- Flexible working time;
- Integration events.
,[Provide first-line IT support for users across different regions and business units;, Handle incoming requests via portal, phone, or chat in a professional and friendly manner;, Analyze and troubleshoot software, hardware, and access-related issues;, Accurately log and document all incidents and requests in the ticketing system;, Collaborate with second-level teams and partners to resolve more complex cases;, Maintain high user satisfaction by delivering quality, timely support;, Support access and user administration via IAM and related tools;, Continuously develop your technical knowledge and contribute ideas to improve processes. Requirements: Microsoft 365, Windows 10/11, Citrix, MS Intune, ITIL Foundation certification
Praca Bielsko-BiałaAdministrator IT Bielsko-BiałaSpecjalista ds. bezpieczeństwa IT Bielsko-BiałaAgent celny Bielsko-BiałaAgent nieruchomości Bielsko-BiałaAgent literacki Bielsko-BiałaAgent ubezpieczeniowy Bielsko-BiałaAgent firmy inwestycyjnej Bielsko-BiałaBielsko-Biała - Oferty pracy w okolicznych lokalizacjach
