We’re looking for a Global Service Delivery Manager to lead and optimize our field service operations across international markets. In this role, you’ll oversee the end-to-end delivery of on-site and off-site technical services, ensuring consistent performance, operational efficiency, and exceptional customer experience.

Global Service Delivery Manager

Your responsibilities

• Plan, control and implement international IT projects (operative and strategic)
• Optimize performance and delivery of project milestones
• Establish and maintain positive relationships with customers
• Have reposnsibility for profit and loss and project KPIs
• Analyze KPI trends and implement corrective measures
• Lead technical and non-technical teams, rectify reliability issues, monitor progress, track KPIs and manage budgets

Our requirements

• Experience in field service delivery (onsite and offsite)
• Ability to deliver complex projects with multiple processes involved (incl. warehousing, logistics and field services)
• Process management skills
• Experience in interfacing with C-Level management
• Very good communication and presentation skills to communicate effectively with internal and external stakeholders
• Focus on client satisfaction
• Fluent English and communicative Polish
• Need to travel (max 20% of the time)

What we offer

• Buddy program
• Company events
• Onboarding program
• Opportunities to participate in volunteer activities