Papaya Global is a rapidly growing, award-winning B2B tech unicorn with an ambitious mission to revolutionize the payroll & payments industry. With over $400M raised from multiple tier-one investors, our innovative technology provides a comprehensive solution for managing global workforces, encompassing everything from hiring and onboarding to managing and paying employees in over 160 countries.

This role will be key to ensuring the accuracy of our payroll processing, managing the relationship with our local payroll partners, and providing inputs for standardizing and improving current payroll processes. A crucial function of this role is also to ensure first-class customer and employee support on payroll-related topics.

This role is hybrid in Kraków, Poland.

You will:

• Act as subject matter expert and primary contact for managing payroll clients using the companys system, proactively solving issues and collaborating with Customer Success, Operations, and other internal teams
• Lead payroll audits and process improvements for the Data & Payroll Department to ensure accuracy, data integrity, and adherence to regulatory mandates
• Manage, review, and validate salary changes, benefits, and equity processing between various systems as it relates to payroll
• Serve as a point of contact between internal and external stakeholders on all payroll inquiries
• Develop and implement best practices, key performance indicators and SLA metrics for department
• Remain up to date with international payroll laws/regulations.
• Lead and train teams on E2E process, provide guidance and expertise across the organization

Requirements:

• 3-4+ years of work experience in regional/ global payroll operations with a large multi-national company
• Experience in at least one of following payrolls: Poland, Belgium, Ireland, France, Greece, Cyprus, Switzerland, Spain, Germany or other
• Detailed oriented
• Can-do positive approach
• Fluent in English; Excellent written and verbal communication skills
• Advanced skills with Microsoft Office suite
• Strong customer service skills & experience with outsourced payroll providers
• Ability to work under pressure and tight deadlines
• Leadership and great interpersonal skills
• BS. in Finance, Accounting, Economics, Mathematics or similar