Informacje o stanowisku

The Global Key Account Manager will be responsible for development and execution of the customer strategy with dedicated, commercial leadership for a key customer, aligned with our Clean Air business strategy. The key customer is a large and complex global customer. The Global Key Account Manager will be focused on growing relationships, enhancing customer satisfaction, and driving maximum revenue growth.

In this role, you will be responsible for Tier 1 customers in the automotive supply chain. Your job purpose will be to develop excellent working and fully functional relationships with the Original Equipment (OE) nominated Canner, collaborate with the nominated canner to find improved ways of working and deliver mutual benefits, whilst working within the boundaries of the Original Equipment Manufacturer (OEM) terms and conditions.

You will report directly to the Regional Supply Chain & Global Canners Account Director, and your team’s joint achievements will significantly contribute to the overall success of Johnson Matthey. This position does not include managing any direct reports.

Johnson Matthey, a FTSE 250 organisation, is a global leader in sustainable technologies specialising in catalysis, precious metal products, chemicals, and process technology. With operations in over 30 countries, we employ more than 12,600 people. We have more than 200 years of success behind us; be part of the next stage of our growth journey and help maintain our reputation as one of the most admired organisations in our field. Our unique culture and people give us competitive advantage and will ensure our success for years to come. You can be part of that success story.

Your main responsibilities:

1. Responsible for managing all aspects of the commercial relationship with the nominated canner.
2. Work with the Canner Management team along with the Sales Operations Director to put in place a workable Service Level Agreement with the nominated canner as well as a formalized Dispute Resolution.
3. Process with the nominated canner – agree and secure the implementation of an internal Canner Claim Management Process at each respective JM plant.
4. Responsible for the execution of terms as agreed with the respective OEMs, with the support of the responsible OEM account leader.
5. Ensure support given to the nominated canner is Best in Class with due consideration of JM resource constraints.
6. Develop and implement ROA improvement opportunities, working closely with supply chain teams to utilise the close partnership thus adopting optimised processes matched to the nominated canner and JM requirements.
7. Responsible for communicating canner activities to the rest of the sales team and initiating specific actions when required.
8. Working with the nominated canner and other JM departments to ensure a smooth introduction of new products with respect to timing, quality requirements and documentation.
9. Manage all direct communication with the nominated canner relating to sensitive supply, quality and logistical challenges.
10. Short, medium and long term sales forecast validations with the nominated canner.
11. Sustaining productive relationships.
12. Develop canner and JM scorecards in a way to create a progressive way of working.
13. Identify opportunities and take action to build strategic relationships between one’s area and other areas, teams, departments, units, or organisations to help achieve business goals.

Requirements for the role:

1. Bachelor’s Degree in business or related field; advanced degree preferred.
2. 7+ years’ emission control commercial experience with strong market knowledge.
3. Proven work experience in a multi-cultural organization with global customers.
4. Excellent communication, presentation, negotiation, and influencing skills.
5. Strong record of building relationships based on trust and collaboration with external customers and internal colleagues.
6. Professional proficiency in both English and German (written and verbal).
7. Developing and sustaining productive customer relationships with high customer focus.
8. Taking action to build strategic relationships to achieve business goals.
9. Good financial acumen.
10. Strong analytical skills, logical thinking, and attention to detail.
11. Providing and welcoming feedback, instruction, and development guidance.
12. Track record of facilitating new product programs/launches (Desirable).

How you will be rewarded:

We offer a competitive compensation package, which includes bonuses and other local perks.

At JM, an inclusive culture is integral to our values and ambitions for the future. We are committed to ensuring that everyone can bring their full self to work and thrive in their career. Welcoming everyone to JM, regardless of their unique characteristics, experiences or thoughts allows us to bring many different voices and experiences together to tackle the worlds biggest challenges. Being truly inclusive means that all colleagues feel valued for their differences, views, and contributions, and feel a sense of belonging at JM.

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