Assume full ownership of the ServiceNow platform within HR and ES, managing its operational effectiveness and continual service improvement.
Collaborate with the ES Leads, HRBPs, ES Process Owners, IT and ES Teams to align ServiceNow configurations and customizations with the global ES process strategy.
Lead ServiceNow-related projects, including system enhancements, updates, and integrations with other IT and HR technology solutions.
Develop and maintain thorough documentation for all ServiceNow processes, ensuring adherence to global standards and best practices.
Drive the automation of service delivery processes through ServiceNow, identifying opportunities for workflow improvements and system optimization.
Coordinate with IT and transversal teams to ensure system reliability, scalability, and security.
Provide training and support to ES team members on utilizing ServiceNow effectively.
Monitor and report on ServiceNow platform performance, proposing and implementing solutions to improve user experience and operational metrics.
Stay updated with the latest ServiceNow features and industry best practices to recommend and implement advancements.
requirements-expected :
Expertise in ServiceNow administration and process configuration
Strong project management skills with a proven track record in leading technology-driven initiatives
Analytical and problem-solving abilities
Excellent communication and interpersonal skills, with the capacity to drive user adoption and process transformation
Collaborative nature, with experience in cross-functional team engagement and stakeholder management
Experience with process improvement tools and methodologies
Fluency in English, with additional language skills being a significant plus
benefits :
sharing the costs of sports activities
private medical care
sharing the costs of professional training & courses
life insurance
parking space for employees
extra social benefits
sharing the costs of tickets to the movies, theater
