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Global Backlog Strategist page is loaded## Global Backlog Strategistremote type: Hybridlocations: Katowice, Poland: Barcelona, Spaintime type: Full timeposted on: Posted Todayjob requisition id: R25-5626Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale, and focus on clean water and green mobility - our people are energized problem solvers that take pride in how the work we do changes the world for the better.We welcome all makers, forward thinkers, and problem solvers who are looking for a place to do their best work. And if that’s you we would love to have you join us!Job DescriptionThe Global Backlog Strategist will be responsible for communication between partners within the Supply Chain team including working directly with OES Materials Planning and Manufacturing Operations to manage backlog at a product level with a goal of improving the availability of products to meet customer required dates and reduce expedite requests. You will be part of the Global Prioritization Organization within OES. The Global Backlog Strategist will have broad ranging responsibilities including managing product backlog globally. You will review and prioritizing orders, responding to expedites or Delivery Improvement Requests (DIRs) placed by Customers, Distributors, and team members. You will report directly to the Global Prioritization Organization (GPO) Manager and will be a Subject Matter expert in this role. You will report to GPO MANAGER. Location: Katowice, Poland### Your Responsibilities:* Determine and set appropriate priority for open order lines at a product level globally by using planning information, input from BU, sales, and operations.* Review and process expedite requests or DIR activities, international expedites, and escalations at a product level globally.* Respond to escalation issues, engage plant leadership or supervisor.* Partner with the BU, sales, materials planning and manufacturing operations to provide proactive support for product shortages to reduce the need for customers to enter expedite requests or Delivery Improvement Requests.* Identify product delays or impactful demand changes and take actions to improve availability. Partner with Demand Planning, Materials Planning and Manufacturing Operations to ensure appropriate forecast and lead times are used.* Help with the analysis and correction of all issues related to their responsibilities.* Solve customer issues using a positive. Identify customer needs and respond with urgency. Work with others to determine alternative solutions that exceed customer expectations.* Train all partners to the GPO processes to enhance the customer experience.* Support projects as assigned by management staff. Lead and provide periodic updates on assigned projects or other projects, as defined by Supervisor/Managers.* Responsibility for content of Standard Operating Procedures; provide changes to Quality Assurance/Global Competency organization for updating of documents.* Provide recommendations relevant to the improvement of procedures.* Provide direction and prioritization to our distribution centers on quality inspection, receipts and shipment.### The Essentials - You Will Have:* Bachelors degree in business or related field, or equivalent### The Preferred - You Might Also Have:* 3 years of customer service or material planning experience* Bachelors degree in Supply Chain Management.* Have well-rounded knowledge in supply chain, materials planning, and logistics.* Track record in resolving customer issues through a customer-centric mindset.* Project management skills.* Expertise in SAP* Working knowledge of web-based tools.* Excellent customer relations / service experience.* Fluent in English, both written and verbal### What We Offer:Our benefits package includes …* Volunteer Paid Time off available after 6 months of employment for eligible employees* Company volunteer and donation matching program – Your volunteer hours or personal cash donations to an eligible charity can be matched with a charitable donation.* On-demand digital course library for professional development* Comprehensive mindfulness programs with a premium membership to Calm* Employee Assistance Program* Personalized wellbeing programs through our OnTrack program* Other local benefits!*At Rockwell Automation we are dedicated to building a diverse, inclusive and authentic workplace, so if youre excited about this role but your experience doesnt align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right person for this or other roles.*#LI-#AS#LI-HybridRockwell Automation’s hybrid policy aligns that employees are expected to work at a Rockwell location at least Mondays, Tuesdays, and Thursdays unless they have a business obligation out of the office.
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