We are looking for a service-oriented Help Desk Specialist to provide functional technical support to regional support offices efficiently and effectively. L2 – Global Technical Support Engineers are responsible for assisting regional L2 Support Teams with escalations and technical questions. They also provide technical coaching and training as things change in the environment, as well as coordinate, diagnose, and troubleshoot a wide variety of issues together with our development teams in Poland. As part of the duties, the L2 – Global Technical Support Engineers will need to escalate incidents appropriately to maintain the service level agreements (SLA).
Shiji Group provides software solutions and services for the hospitality, food service, retail and entertainment industries, ranging from hotel management solutions, to food and beverage and retail systems, payment gateways, data management, online distribution and more.
Founded in 1998 as a network solutions provider for hotels, and later changed to a software provider for the whole consumer market, Shiji Group today comprises 5,000 employees in 80+ subsidiaries and brands, serving over 91,000 hotels, 200,000 restaurants and 600,000 retail outlets.
Shiji is committed to connecting the global business of hospitality. We provide an integrated suite of technological solutions that empower hotel, retail, food, and entertainment companies to better connect with their guests.