German Speaking Junior Customer Support Specialist

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XTB is a global leader in investment and fintech innovation. We are one of the largest regulated trading companies in Europe, operating across more than 15 international markets in Europe, South America, and Asia - including Indonesia. With a global team of over 1,500 professionals, we emphasize continuous development, high performance, and innovation. At XTB, you will be part of a dynamic and fast-growing environment where your expertise truly makes an impact. We are a certified Great Place to Work company.

Responsibilities

• Providing excellent customer service and support for our German speaking clients
• Building and maintaining positive relationships with customers
• Resolving client issues in a timely manner to ensure high levels of satisfaction
• Handling and explaining customer complaints, both in writing and over the phone
• Monitoring developments on financial markets
• Working with the CRM system to verify and update client data
• Cooperating with external XTB branches and internal departments

Requirements

• German language at a native or proficiency level
• Very good command of English (spoken and written)
• Responsibility, ability to multitask, prioritize, and complete tasks efficiently
• Strong communication, interpersonal, and negotiation skills
• Good knowledge of MS Office
• Positive and proactive attitude

Nice to have

• Previous experience in a customer service role
• Knowledge of financial markets and XTB’s core business

What We Offer

• Stable employment based on an employment contract
• A chance to grow within the FinTech industry in an international environment, while having a real impact on the company and the evolution of its products
• Training under the supervision of experienced financial market professionals
• A clear development path supported by regular feedback and transparent career progression
• Hybrid work model
• Regular team-building and integration events
• Equipment tailored to your needs
• Wide range of benefits like private medical care, myBenefit platform, sport card, language learning platform, meal co‑financing at the office and more

Seniority level

Entry level

Employment type

Full-time

Job function

Other

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