Responsibilities:

• Timely and efficient handling of requests related to HR processes

• Accurate logging of employee and client inquiries in the ticketing system

• Independently resolving reported issues and maintaining ongoing communication with clients

• Performing follow-up actions in case of ticket escalations

• Participating in client meetings regarding HR processes and their optimization

• Answering incoming calls on the service helpline and providing first-level support

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Requirements:

• Proficiency in English (minimum B2) and German (C1) - both written and spoken

• At least 2 years of experience in HR operations or payroll and personnel administration

• Secondary education required; a university degree will be considered an advantage

• Proactive mindset with the ability to anticipate client needs and independently resolve issues

• Willingness to participate in client meetings and consistently meet deadlines

• Strong attention to detail and good understanding of data protection regulations (e.g., GDPR)

• Ability to manage time effectively and handle multiple tasks simultaneously

• Good command of MS Excel and Word

• Well-developed communication and analytical skills

Our client offers:

• Additional compensation in the form of a bonus is paid every 6 months

• Employee referral bonus as part of the referral program

• Real opportunities for professional growth—both horizontally and vertically within the organization

• Access to internal training (both onsite and online) as well as an extensive e-learning platform

• Specialist training and courses in soft and technical skills

• Daily use of the German language in a professional environment

• Private healthcare (Medicover) with the option to extend coverage to family members

• Multisport card or points redeemable through the MyBenefit system

• Group insurance on preferential terms

• Access to a well-being platform and free psychological support services

• Stable employment based on a permanent contract

• No probation period—full employment from day one

• Provided necessary work equipment (laptop, IT accessories)

• Additional financial benefits from the Company Social Benefits Fund

• Flexible work start—choose your working hours within designated time frames

• Opportunities to participate in charity initiatives, sports events, and health-promoting activities

• Hybrid work model—two days per week in the office, the rest remote