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Base pay range

Welcome bonus: 3,000€

Languages: German B2/C1 + English

Location: Porto (On-site)

Start Date: 11 December 2025

About the role

As a German‑speaking Social Media Support Specialist, you will help users and creators by providing high‑quality customer support on social platforms. You will analyze performance, resolve inquiries, ensure policy compliance, and maintain excellent service standards. The ideal candidate has strong customer service experience and a deep understanding of KPIs.

Key responsibilities

• Provide customer support through multiple social media channels
• Resolve user issues efficiently while ensuring a positive experience
• Monitor KPIs (response rate, accuracy, quality standards)
• Support content and account‑related inquiries
• Escalate technical issues when necessary
• Identify trends and contribute to service improvements

Requirements

• German B2/C1 + strong English
• Proven Customer Service background and familiarity with KPIs is mandatory
• Ability to work on‑site in Porto
• Flexibility for rotating schedules, including future night shifts
• Strong communication and problem‑solving skills

Work schedule

• Monday to Sunday
• Main schedule: 10:00 – 19:00
• Possibility to extend: 09:00 – 21:00 (rotative shifts)
• Two rotating days off

Salary & benefits

• Competitive × 14 months
• 100€ × 11 months bonus
• Meal allowance (net): 7.63€ per working day
• Shared accommodation provided

Seniority level

Not applicable.

Employment type

Full‑time.

Job function

Marketing and Sales.

Industries

Telecommunications.

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