Position

German Quality Controller at TELUS Digital AI Data Solutions

Location

Poland

Responsibilities

• Work within a global team of Quality Controllers.
• A key responsibility of the role is to provide cultural expertise of German for the business and customers, including how users interact with global search engines.
• Manage the performance of and regularly interact with a large number of German work‑at‑home “cloud based” resources, who work on projects to improve internet search results. Cultural understanding of how these resources work is critical.
• Measure adherence of resources to strict sets of guidelines and rules, utilizing performance data from operating systems.
• Conduct root cause analysis of performance issues of resources on an ongoing basis, then develop and measure improvement programs, providing reports and recommendations to management.
• Manage the design, implementation and delivery of specific training, through web‑based eLearning materials, online video production and webinars.
• Communicate with peers to leverage best practice and consistency across all markets.
• The role will require a high degree of confidence, experience and cultural knowledge of using internet‑based technologies and online research.

Requirements

• The successful candidate must be fluent in German and from Germany or will have lived and worked recently in Germany for a minimum of 5 years.
• Must have deep‑rooted familiarity with current and historical business, media, sport, news, social media and cultural affairs of the German market.
• Must have a robust working knowledge of the internet and social media in Germany.
• Demonstrate verbal, written and listening skills, with the ability to provide expertise at all levels of the business and with customers.
• Time management and organization skills are essential.
• The ideal candidate will have strong research skills, with the ability to read and understand complex guidelines, and to apply those guidelines to user behavior.

Desired Skills

• Practical experience of content authoring tools a distinct advantage.
• Experience designing and delivering eLearning content an advantage.

Benefits

• Fully remote job opportunity
• Multisport card
• Private medical care
• Stable employment based on contract of employment
• Employee referral bonuses & Recognition programs

Only shortlisted candidates will be contacted/interviewed.

Kindly attach an updated Copy of your CV in English.

Seniority level

Mid‑Senior level

Employment type

Full‑time

Job function

Information Technology

Industries

IT Services and IT Consulting