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German Customer Service Representative Tourism Industry - Gdańsk
  • Gdańsk
German Customer Service Representative Tourism Industry - Gdańsk
Gdańsk, Gdańsk, Pomorskie, Polska
Speakit Jobs
18. 9. 2025
Informacje o stanowisku

Description

Are you fluent in German and passionate about delivering exceptional customer experiences? Join our dynamic team in Gdańsk, Poland, as a Customer Service Specialist supporting Airbnb users. In this role, you'll be the first point of contact for guests and hosts, helping to create memorable travel experiences through thoughtful, solution-oriented support. Whether it's resolving booking issues or guiding users through the platform, your empathy and communication skills will make a real difference. If you're ready to bring your language talents and customer-first mindset to a global brand, we’d love to hear from you.

Responsibilities:

  • Comply with the company’s policies and procedures to meet statutory, quality and business requirements within the overall strategy and objectives
  • Responsible for dealing with all customer enquiries ensuring the highest levels of service are provided to Customers
  • Answer inbound calls and emails within guidelines/goals established by the client and contact center management
  • Complete daily tasks as allocated in an efficient and timely manner
  • Maintain accuracy and security of customer information on the database
  • Provide friendly and efficient service to the worldwide Airbnb community
  • Be a first point of contact to handle and resolve customer issues
  • Identify and escalate issues appropriately
  • Compose thoughtful and accurate messages or customize prepared responses to customer emails
  • Research information and troubleshoot problems using available resources
  • Arbitrate in situations between users
  • Monitor and control numerous concurrent tasks in tandem
  • Proactively and independently work to meet targets and goals

Requirements

Education

  • Preferable college degree or related work experience

Languages proficiency

  • German native/ advanced level;
  • English advanced level

Experience Target

  • Previous experience in customer services
  • Computer literate

Skills: 

  • Excellent listening and written/oral communication skills in supported languages 
  • A motivated and enthusiastic personality
  • Self-organized, planning and prioritization skills
  • Patience, empathy, and a unique ability to manage stress
  • Ability to work under pressure and adapt quickly to adverse situations
  • Technical aptitude and the ability to pick up new technology quickly
  • Able to follow guidelines and instructions
  • Ability to keep calm and clear-headed in critical situations
  • Ability to demonstrate confidence when imparting information or dealing with troubled callers

Knowledge/Abilities: 

  • Knowledge of and experience with measuring and improving customer satisfaction and loyalty across broad functional areas and diverse geographies
  • Familiarity with ticketing systems
  • An element of gravitas
  • Experience with policy work, or help resource project management
  • Previous, demonstrable experience with creation of online help resources
  • Life experience to apply to managing situations
  • Early adopter of technology
  • Ability to put callers at ease
  • Makes the customers feel confident that their needs are being met
  • Dependable, reliable and able to perform duties with minimum supervision
  • Ability to interact positively with peers and supervisors

Benefits

On Offer:

  •  Onsite position.
  • Full time and Part time options.
  • Attractive salary
  • Retention bonus once every 6 months.
  • Retention bonus after one year of employment.
  • Salary: 1800 gross + up to 5% performance bonus per month.
  • Rotational working hours between 7 am to 9 pm, 5 days per week.
  • No relocation package.
  • Multicultural work environment.

Wyrażam zgodę na przetwarzanie moich danych osobowych dla potrzeb niezbędnych do realizacji procesu rekrutacji (zgodnie z ustawą z dnia 10 maja 2018 roku o ochronie danych osobowych (Dz. Ustaw z 2018, poz. 1000) oraz zgodnie z Rozporządzeniem Parlamentu Europejskiego i Rady (UE) 2016/679 z dnia 27 kwietnia 2016 r. w sprawie ochrony osób fizycznych w związku z przetwarzaniem danych osobowych i w sprawie swobodnego przepływu takich danych oraz uchylenia dyrektywy 95/46/WE (RODO).

  • Praca Gdańsk

    • Gdańsk - Oferty pracy w okolicznych lokalizacjach

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